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Skills
Acquisition Strategyunmatched
Analysis Skillsunmatched
Best Practicesunmatched
Budget Managementunmatched
Coachingunmatched
Communication Skillsunmatched
Conflict Resolutionunmatched
Corporate Policiesunmatched
Customer Acquisitionunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Dental Insuranceunmatched
Develop and Maintain Customersunmatched
Driver's Licenseunmatched
Financial Analysisunmatched
Financial Reportingunmatched
HVACunmatched
Health Insuranceunmatched
Leadershipunmatched
Licensingunmatched
Maintain Complianceunmatched
Maintenance - HVACunmatched
On Site Supportunmatched
Performance Metricsunmatched
Profit & Lossunmatched
Profit & Loss Managementunmatched
Revenue Growthunmatched
Revenue Planningunmatched
Safety Complianceunmatched
Safety Standardsunmatched
Schedule Developmentunmatched
Service Deliveryunmatched
Startupunmatched
System Operationsunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Training/Teachingunmatched
Up-Sellingunmatched
Vendor/Supplier Relationsunmatched
Description
Benefits:
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
About the Role:
One Hour Heating & Air Conditioning of Tri Valley is looking for a driven and experienced General Manager to lead our growing team in San Ramon, CA. As our General Manager, you won't be stepping into a corporate machine - you'll be helping build a founder‑led HVAC operation from the ground up. This role is for someone who wants to shape culture, establish standards, and lead a team in an environment that values autonomy, craftsmanship, and accountability. We operate like a startup, but with the systems, training, and national brand recognition of One Hour Heating & Air Conditioning behind us. You'll have the freedom to build, the authority to lead, and the stability of a proven national brand supporting your success.
Responsibilities:
Oversee day-to-day operations of the HVAC service business, ensuring efficiency and profitability
Lead, coach, and develop field technicians, dispatchers, and office staff to meet performance goals
Monitor KPIs including revenue, job completion rates, customer satisfaction scores, and technician productivity
Manage scheduling, dispatching, and workflow to maximize service capacity and response times
Drive sales growth through upselling, maintenance agreements, and new customer acquisition strategies
Ensure compliance with safety standards, licensing requirements, and company policies
Build and maintain strong customer relationships to support retention and referral growth
Oversee budgeting, P&L management, and vendor/supplier relationships
Requirements:
3+ years of management experience in HVAC, home services, or a related trade industry
Proven track record of leading teams and hitting revenue and operational targets
Strong understanding of HVAC systems, service operations, and industry best practices
Experience with service management software (e.g., ServiceTitan, FieldEdge) preferred
Excellent communication, leadership, and conflict-resolution skills
Ability to analyze financial reports and make data-driven business decisions
Customer-first mindset with a commitment to delivering exceptional service experiences
Valid driver's license and ability to work on-site in San Ramon, CA
About Us:
One Hour Heating & Air Conditioning of Tri Valley is part of one of the most recognized and respected HVAC franchises in the country, known for our "Always On Time… Or You Don't Pay a Dime!" guarantee. We've built a loyal customer base throughout the Tri Valley area by delivering reliable, high-quality heating and cooling solutions with a smile. Our team enjoys a supportive work culture, competitive compensation, and the backing of a nationally recognized brand.