General Manager - Scenthound University Place

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

Benefits

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive hourly base pay; overtime-eligible
• Performance bonuses tied to membership growth
• Health & Wellness Benefits (details to be finalized)
• Paid Time Off

About Us
Scenthound is on a mission to make routine dog care simple and accessible. We're not just grooming dogs. We're building a movement for healthier, happier pups and a connected community of dog lovers. Our focus is preventative care, consistent customer experience, and creating an environment where both dogs and people thrive.

About the Opportunity
This is not a traditional retail management role. You will lead one of the founding Scenters in Scenthound's South Sound Washington expansion — working directly with ownership to open, operate, and grow the University Place location as part of a planned multi-location build-out across the South Sound and Vancouver regions.


In the short term, you will fully own the performance of the University Place Scenter, including pre-opening hiring, training, and community pre-sale execution. As additional locations open — Lacey, Puyallup, Bonney Lake, Lake Tapps, and Vancouver — high-performing Scenter Managers are positioned to grow into Area Manager roles with responsibility across multiple stores. Long term, this role is designed for someone who wants to help build a 7+ location business and grow into senior leadership alongside ownership.

Our Core Values

• Dog First — We advocate for the health and well-being of every dog in our care.
• One Pack — We trust, respect, and support one another.
• Bring Love — We bring good energy to our work and lead with kindness.
• Seek Growth — We believe. We learn. We grow.
• Make a Difference — We are purpose-driven and strive to leave things better than we found them.

The Role
As Scenter Manager, you'll own your store's performance — from team development and customer satisfaction to revenue growth and membership sales. You'll lead from the front, setting the tone for service excellence while meeting (and exceeding) key business goals.


This role combines sales strategy, people leadership, and operational execution — perfect for someone who is confident in influencing others, measuring results, and turning great experiences into long-term members.

This position requires -

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment  

Who We Are Looking For
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio (LER), Average Ticket Price, Rebook Ratio, Retention Rate and Lead Conversion.  

Key Responsibilities
Sales & Business Growth

• Drive membership and revenue goals through consultative, health-and-wellness-education-based selling.
• Set and track weekly and monthly KPIs for sales performance, conversion rates, and member retention.
• Train and motivate your team to confidently educate every customer on Scenthound memberships and services.
• Partner with ownership to execute local marketing and community outreach initiatives.
• Champion the pre-sale and grand opening process — converting early interest into active memberships.

Leadership & Team Development

• Lead, coach, and inspire your team to achieve sales and service excellence.
• Create a positive, competitive environment that celebrates wins and encourages accountability.
• Recruit, onboard, and train team members on both operations and sales best practices.
• Drive employee development through structured coaching, training, and performance reviews.
• Promptly and accurately relay information and priorities from ownership to your team.
• Foster a culture of teamwork, open communication, and Scenthound's core values.
• Lead daily huddles that reinforce our north star and recognize team members through Core Kudos.

Safety & Compliance

• Ensure the safety of dogs and team members at all times — Scenthound's top operational priority.
• Maintain a knowledgeable, safety-trained team that confidently follows dog-handling and safety protocols.
• Adhere to Scenthound's sanitary, cleaning, and safety compliance standards.
• Uphold quality standards through hands-on participation, employee audits, and training.

Operations & Customer Experience

• Own full P&L responsibility for the location in partnership with ownership.
• Ensure smooth daily operations and adherence to Scenthound's service standards.
• Maintain a clean and welcoming environment for dogs and their owners.
• Oversee scheduling, inventory, and front-of-house presentation.
• Identify where extra help is needed on the floor and jump in to keep the Scenter running on schedule.
• Manage client expectations and resolve customer concerns with professionalism and care.
• Manage store financials and performance metrics.
• Lead pre-opening execution including hiring, training, pre-sales, and building the operating model for future stores.

Experience

• 2–5 years in a sales-focused leadership role within fitness, hospitality, retail, or membership-based services.
• Proven record of meeting or exceeding sales goals and leading a small team.
• Strong customer relationship management and consultative sales ability.
• Prior experience in franchised or service-based businesses preferred.

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services

Growth Path
Scenthound is a rapidly growing franchise system building toward eight locations across the South Sound and Vancouver regions. This role is intentionally designed as a foundational step in that build-out. High-performing Scenter Managers are positioned to grow into Area Manager roles with responsibility across multiple locations as the business scales in these regions.