General Manager

The General Manager will take full ownership of hotel operations—leading with a strategic mindset and service-first approach. You will be responsible for upholding cost and quality standards, driving operational excellence, and delivering exceptional guest experiences, all while optimizing profitability and ensuring team alignment with company goals.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Create both short-term and long-term financial and operational strategies for the hotel that align with the company's overall objectives.
• Oversee the preparation and management of the annual hotel budget.
• Regularly assess hotel performance through analysis of guest satisfaction metrics and monthly financial reports.
• Implement corrective actions as needed to address any deficiencies.
• Ensure the highest standards of product quality and service by conducting continuous evaluations and addressing guest complaints.
• Take prompt corrective actions to maintain excellence.
• Implement and oversee both local and national sales and marketing initiatives to drive revenue and increase brand visibility.
• Establish a proactive human resources strategy to foster employee motivation, provide ongoing training and development, manage wage and benefit administration, and ensure compliance with labor regulations.
• Develop and maintain preventative maintenance schedules to safeguard the hotel’s physical assets and ensure the longevity of facilities.
• Manage a comprehensive security program to protect hotel assets, as well as ensure the safety and well-being of both employees and guests.
• Establish and maintain efficient communication channels that bridge departmental gaps, ensuring all employees are well-informed and aligned with hotel goals.
• Design and implement innovative programs that enhance guest satisfaction and improve overall operational efficiency and service quality.
• Ensure all operations comply with company policies, as well as local, state, and federal laws and regulations, maintaining high standards of ethical and legal conduct.
• Reward and recognize employees who consistently meet or exceed guest expectations, fostering a culture of excellence and motivation.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strategic thinking with the ability to align hotel operations with broader business objectives.
• Strong leadership and team motivation skills.
• Ability to analyze performance metrics and take prompt corrective action.
• Proficiency in managing budgets and operational costs.
• Talent for creating a high-quality guest experience through continuous service improvement.
• Clear and efficient communication across departments.
• Knowledge of sales, marketing, and HR best practices.
• Commitment to ethical and legal compliance in operations.

PROFESSIONAL EXPERIENCE

• Minimum 2 years of experience as an Assistant General Manager (AGM).
• At least 3 years of hotel operations experience in a supervisory capacity.
• 2 years of experience in direct sales or retail trade.
• Proven experience managing budgets, leading teams, and improving guest satisfaction.
• Oversight of HR strategies, training and development, wage/benefit administration, and labor compliance.

ACADEMIC BACKGROUND

• Bachelors degree in Hotel Management.
• Equivalent combinations of education and experience will be considered.

BENEFITS

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

SALARY

• Based on experience
• Relocation Assistance Provided