Position Summary
The Plumbing General Manager – Service leads service plumbers who install, repair and maintain plumbing in both residential and commercial buildings. This position routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting themself as a senior company representative, the Plumbing Service Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.
Principle Duties
The Plumbing General Manager - Service directs daily operations of the Plumbing Service Department by successfully performing the following tasks, duties and responsibilities:
Schedules, directs and provides technical support for technicians to meet service demands and customers’ expectations.
Interviews, hires and trains technicians as required to meet workload demands, and company or customer expectations and requirements
Supervises and directs the technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
Responsible for technicians’ performance appraisals, reviews and for setting improvement goals per company requirements
Establishes and maintains a regular training program to ensure that technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced
Develops and monitors budgets, goals and objectives to insure departmental profitability
Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
Ensures that all company/department policies are being followed by all technicians
Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
Monitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
Keeps current with latest training on current products, coordinates technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment
Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
Work with other departmental managers to meet company and departmental goals and objectives
Other tasks and responsibilities as required to maintain efficient department operations
Position Requirements
Excellent customer service and sales skills
Minimum of five years Plumbing Management related experience
Exhibit an in-depth knowledge and understanding of plumbing trades
Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to plumbing systems
Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
Excellent leadership skills to enhance team productivity and standards of work produced
Excellent verbal and written communication skills; and strong conflict management skills
Detail oriented and highly organized with the ability to handle multiple tasks and assignments
Knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
Possess a strong personal desire for improvement; and the desire to motivate technicians to be better tomorrow than they are today
Be personable and presentable; a top performer who can instill pride of workmanship in himself and in others
Valid driver’s license with a clean driving record and background
Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required
Compensation and Benefits
$120,000 - $140,000/year salary DOE
Company vehicle, or allowance, gas card, and company cell phone
Comprehensive Medical, Dental, Vision, Group and Life Insurance, and Long-Term Disability benefits
401K plan with 50% company dollar match up to 4%
Paid time off and paid holidays
Annual performance reviews, performed on or around your hire date (potential increases in pay will be discussed)
Compliance Requirements
Must be willing to submit to a background check and drug test prior to employment
Must be willing to submit to an MVR report – No DUIs or more than 2 points on a driving record is our baseline standard
Andersen Commercial Plumbing is an Equal Opportunity Employer, and all qualified applicants will receive considerations for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, age, genetic information, marital status, or any other basis protected by law.