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General Manager

Drivo LLC
  • South Ozone Park, NY
  • $130,000 Per Year
  • Full-time
3 days ago

Job Description

Benefits:
  • Bonus based on performance
  • Company car
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement

Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognized.

Why Choose Drivo Rent A Car?
Exciting Opportunities:
Enjoy competitive compensation, opportunities for advancement within the company.
Positive Work Environment
Training and Development: Access ongoing training and development programs to enhance your skills and excel in your role.

Position Overview
The General/Area Manager is responsible for overseeing the day-to-day operations, profitability, and growth of multiple rental locations. The General Manager will be responsible for driving operational excellence, maximizing profitability, ensuring superior customer service, and developing high-performing teams at each branch. This role requires strong leadership, strategic planning, and hands-on management to meet performance targets and support growth initiatives.

Key Responsibilities:

Operational Leadership
  • Oversee and manage daily operations across assigned rental branches.
  • Ensure locations meet company standards for cleanliness, vehicle quality, and customer service.
  • Monitor fleet availability, utilization, and maintenance schedules to maximize revenue.
  • Implement operational policies and ensure all staff adhere to safety, legal, and company guidelines.
Financial & Business Performance
  • Achieve revenue, profit, and growth targets for assigned locations.
  • Analyze financial reports, KPIs, and market trends to optimize pricing and fleet allocation.
  • Control expenses through efficient budgeting and resource management.
  • Identify new business opportunities, partnerships, and expansion possibilities.
Team Management
  • Recruit, train, and develop branch managers and staff.
  • Set performance goals, conduct reviews, and implement incentive programs.
  • Foster a culture of accountability, teamwork, and high performance.
  • Resolve escalated customer issues and operational challenges.
Customer Experience
  • Ensure all locations consistently deliver excellent customer service.
  • Monitor customer satisfaction scores, NPS (Net Promoter Score), and online reviews.
  • Implement strategies to increase repeat business and customer loyalty.
Compliance & Risk Management
  • Ensure compliance with all local laws, insurance regulations, and company policies.
  • Oversee accident, damage, and claims processes.
  • Monitor and enforce proper vehicle inspection and documentation procedures.

Qualifications & Skills:
  • Bachelor’s degree in Business Administration, Management, or related field (preferred).
  • 5+ years of experience in car rental or similar operations, including multi-location management.
  • Proven leadership skills with the ability to manage diverse teams.
  • Strong understanding of fleet management, pricing strategies, and operational KPIs.
  • Excellent problem-solving, negotiation, and decision-making skills.
  • Proficiency in MS Office and rental management software.
  • Valid driver’s license and clean driving record.

Compensation & Benefits
  • Base salary: $130,000 yearly (with quarterly and yearly performance-based bonuses up to $30,000)
  • Company vehicle with insurance coverage

Numbers & Facts

LocationSouth Ozone Park, NY
Job TypeFull-time

Skills

  • Administrative Managementunmatched
  • Analysis Skillsunmatched
  • Automotive Industryunmatched
  • Budgetingunmatched
  • Business Administrationunmatched
  • Car Rentalsunmatched
  • Claims Processingunmatched
  • Corporate Policiesunmatched
  • Customer Escalationsunmatched
  • Customer Experienceunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Documentationunmatched
  • Driver's Licenseunmatched
  • Financial Analysisunmatched
  • Financial Reportingunmatched
  • Fleet Managementunmatched
  • Incentive Programsunmatched
  • Insurance Regulationsunmatched
  • Leadershipunmatched
  • Legalunmatched
  • Maintain Complianceunmatched
  • Market Trend Analysisunmatched
  • Microsoft Officeunmatched
  • Negotiation Skillsunmatched
  • Operational Strategyunmatched
  • Operationsunmatched
  • Operations Managementunmatched
  • Performance Goal Settingunmatched
  • Performance Metricsunmatched
  • Policy Implementationunmatched
  • Pricingunmatched
  • Problem Solving Skillsunmatched
  • Product Pricingunmatched
  • Profit & Lossunmatched
  • Regulatory Complianceunmatched
  • Rentalsunmatched
  • Resolve Customer Issuesunmatched
  • Resource Managementunmatched
  • Revenue Growthunmatched
  • Risk Managementunmatched
  • Sales Prospectingunmatched
  • Strategic Planningunmatched
  • Team Lead/Managerunmatched
  • Team Playerunmatched
  • Vehicle Fleetsunmatched

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