General Manager

General Manager - Franchise (Child & Family Focused)

The General Managers lead both the business and team operations of the school. This role is responsible for delivering exceptional customer experiences, maintaining high lesson and safety standards, driving revenue growth, and building a positive, high-performing team culture. You’ll work closely with the management team to ensure daily operations run smoothly while developing future leaders within the organization.

Key Responsibilities

• Recruit, hire, train, and support staff alongside the management team
• Oversee onboarding and development of new managers
• Lead weekly management meetings and support daily operations
• Foster a positive, professional, and team-oriented work environment
• Ensure opening/closing procedures, cleanliness, and safety standards are consistently met

• Resolve customer concerns promptly and professionally
• Ensure policies, procedures, and new initiatives are implemented effectively
• Build strong relationships with families and maintain high service standards
• Monitor and respond to customer feedback and reviews

• Monitor revenue, enrollment, conversions, and sales trends
• Set and support weekly and monthly performance goals
• Support customer retention and re-enrollment efforts
• Assist with payroll management, scheduling, and cost control
• Oversee school financials and operational efficiency

• Manage scheduling, payroll, and staffing needs
• Coordinate billing preparation and enrollment follow-up
• Maintain accurate records, receipts, and invoices
• Support staff evaluations, meetings, and ongoing training initiatives

Qualifications: What You’ll Bring

• Previous management 2+ experience of managing a minimum of 10+ employees, ideally 20-30 employees
• Enjoys interacting with people, customers, colleagues, employees, etc. Outgoing, caring, and friendly personality.
• Strong leadership, excellent verbal and written communication, and organizational/prioritization skills
• Ability to multitask, problem-solve, and meet deadlines
• Experience coaching teams and holding others accountable. Ability to be diplomatic when difficult conversations.
• Customer-focused mindset with strong attention to detail
• Ability to build and maintain a positive team culture
• Strong experience working with systems, MAC/Apple technology
• Must have a background in sales and customer service
• Experience in scheduling, budgeting, and payroll

Responsibilities may evolve based on business needs