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General Manager

Pyramid Global Hospitality

Tacoma, WA

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JOB DETAILS
SKILLS
Asset Management, Budgeting, Capital Project, Communication Skills, Continuous Improvement, Corrective Action, Diversity, Employee Benefits, Employment Law, Environmental Impact, Establish Priorities, Facilities Management, Finance, Financial Analysis, Financial Management, Food and Beverage Industry, Health Maintenance, Hospitality and Tourism, Hotel Management, Housekeeping/Cleaning, Landscaping, Leadership, Market Trend Analysis, Mentoring, Operational Strategy, Operations Management, Organizational Skills, People Management, Performance Analysis, Problem Solving Skills, Product Pricing, Profit & Loss, Project/Program Management, Quality Monitoring, Regulations, Regulatory Compliance, Resource Management, Revenue Growth, Safety Standards, Safety/Work Safety, Sales, Set Goals, Staff Development, Strategic Planning, Sustainability, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Trend Analysis, Up-Selling, Variance Analysis
LOCATION
Tacoma, WA
POSTED
Today
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First cultureis reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as uniqueperks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to Hotel Murano, nestled in the heart of Tacoma. Proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and an impressive 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano isn't just a place to stay-it's a dynamic space that blends luxury with career opportunities. In the vibrant city of Tacoma, Hotel Murano reflects the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at Hotel Murano, where your role extends beyond the conventional 9-to-5. It's about being part of a professional team that understands Tacoma's unique energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! For Full-Time (Non-Union) Associates, we offer: - Medical, Dental, Vision, Disability, & Life Insurance - 401(k) Plan - PTO - 14 days for first 3 years - Holidays - 7 paid holidays and 2 floating holidays - Employee Room Rate Discounts For Part-Time Associates, we offer: - 401(k) Plan - Sick Time: Accrue 1 hour for every 30 hours worked - Employee Room Rate Discounts For Union Associates - Vacation - 1 week after 1 year of service - 2 weeks after 2 years of service - 3 weeks after 7 years of service - 4 weeks after 15 years of service - Holidays - Union positions 6 Paid Holidays and 1 personal day - 401(k) Plan - Sick Time - Accrue 1 hour for every 40 hours worked - Employee Room Rate discounts Join us and experience a workplace that values your success, health, and happiness-every step of the way.

What you will have an opportunity to do:

Due to an exciting internal promotion, Pyramid Global Hospitality is seeking an accomplished General Manager to lead the unique and artsy Hotel Murano in Tacoma.

The General Manager will provide strategic and operational leadership across all aspects of the hotel, driving exceptional guest experiences, strong financial performance, and a culture of creativity, engagement and excellence for associates, and a strong connection with the local community!

Key Responsibilities: As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the resort's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership:
  • Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
  • Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
  • Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
  • Set long-term goals and objectives for the hotel and work towards achieving them.
Team Leadership:
  • Lead a diverse and empowered team of department heads and staff, fostering a collaborative and motivated work environment.
  • Provide guidance, mentoring, and development opportunities to team members.
  • Encourage teamwork and open communication across all departments.
Operations Management:
  • With the assistance of the AGM oversee all operational departments including front office, housekeeping, food and beverage, banquets, event space, spa, and more.
  • Oversee and be a collaborative partner to HR, Finance, Sales, and Engineering.
  • Ensure smooth day-to-day operations by implementing efficient processes and procedures.
  • Monitor service quality to maintain the highest standards of guest satisfaction.
Financial Management:
  • Create and manage the hotel's budget, allocating resources appropriately to various departments.
  • Monitor financial performance, analyze variances, and implement corrective actions as needed.
  • Drive revenue generation through strategic pricing, upselling, and innovative offerings.
Guest Experience:
  • Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
  • Address guest concerns and feedback promptly, striving for continuous improvement.
  • Implement initiatives to enhance guest satisfaction and loyalty.
Facilities Management:
  • Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, landscaping, and common areas.
  • Implement sustainability initiatives to minimize the hotel's environmental impact.
  • Strong management of capital projects.
Regulatory Compliance:
  • Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
  • Maintain health and safety standards for guests and staff.
Our Culture: Empowered to Make a Difference
  • At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
  • Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.
Our Values: People First, Integrity, Excellence
  • People First: A talented, diverse, and passionate team working together with respect.
  • Integrity: Honesty and accountability to ourselves and colleagues.
  • Excellence: Surpassing expectations through dedication and innovation.
What are we looking for?

To succeed in this role, you should have:
  • A proven track record as a passionate, hands-on, successful leader as a hotel or resort General Manager.
  • Independent hotel experience strongly preferred.
  • A minimum of 10 years of hotel hospitality experience showing progressive growth.
  • A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
  • Union experience preferred.
  • Extensive knowledge of WA employment laws.
  • Ability to successfully communicate and collaborate with owners, asset managers, and key stakeholders.
  • Strong acumen of hotel finance, commercial strategy, and facilities management required.
  • Exceptional leadership and communication skills.
  • Problem-solving abilities and critical thinking skills.
  • Commitment to meeting all deadlines.
  • The flexibility to adapt to varying shifts, including weekends and holidays.
  • A commitment to maintaining a positive and organized work environment.


Compensation:
$172,000

$185,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

About the Company

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Pyramid Global Hospitality

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