General Manager

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Job Details

n Job Ref:e5443fe8n Location:1308 Cass St, nnWabash, nIN 46992nn Category:Restaurant Managementn n n nnn n

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Summaryxa0xa0

Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure highxa0quality products and customer service are delivered to ensure restaurant profitability. This isxa0 accomplished by being a self-sufficient leader, making quality decisions, and instilling pride andxa0accountability in team members. Other responsibilities include the management of operationsxa0 including the execution of all Company policies, procedures, programs and systems. Ensuresxa0compliance with all federal, state and local laws and ethical business practices.xa0xa0

Essential Duties and Responsibilities include the following. Other duties may bexa0assigned.xa0xa0

• Provide quality products to our customers by building a system of quality with teamxa0members, which ensures each delivered product meets Papa John's standards andxa0 accurately reflects the customer's order. Professionally and promptly respond to allxa0customers concerns or issues. Solicit customer feedback, share feedback with team andxa0 use feedback to improve restaurant operations and build brand loyalty. Communicate, trainxa0and promote quality standards to team members by utilizing all available tools includingxa0 Operations Manual and Team Member Handbook.xa0xa0
• Actively recruit customer focused team members, maintain adequate staffing levelsxa0according to projected sales, properly orient and train team members to exceed customerxa0expectations, ensure compliance with uniform and appearance standards, establish andxa0communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure entire teamxa0is quality and customer focused; and build an atmosphere of teamwork, energy and fun.xa0xa0
• Manage sales goals against budget and prior year by providing prompt and friendlyxa0customer service; building check averages through team member training on products andxa0sales execution. Seek additional sales through traditional and nontraditional methods byxa0executing creative local restaurant marketing and creating a positive presence in thexa0community.xa0xa0
• Manage profit goals against budget and prior year; ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing thexa0 PROFIT System. Develop and implement appropriate plans to resolve unfavorable trendsxa0and enhance profits. Execute administrative and cash management duties. Plan andxa0manage adequate inventory levels using the restaurant's computerized inventory system toxa0meet sales demands and minimize loss. Manage company's assets by ensuring thexa0restaurant is clean, fully equipped and all equipment operates properly; ensure restaurantxa0meets safety and security standards at all times; oversee preventative maintenance andxa0repairs when necessary.xa0xa0

Position Qualifications. To perform this job successfully, an individual must be able toxa0perform each essential duty satisfactorily. The requirements listed below are representative ofxa0the knowledge, skill, and/or ability required. Reasonable accommodations may be made toxa0enable individuals with disabilities to perform essential functions.xa0

Competencies are classified as the work habits, attitudes, personal characteristics, andxa0 behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.xa0xa0

• Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved,xa0weighing options, and evaluating alternatives; maintains objective attitude; approachesxa0 situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.xa0xa0
• Customer Focused: Commits to meeting the needs and expectations of the organization's internal and external customers; builds and maintains a customer base; delivers a high levelxa0of customer service; searches continually for ways to increase customer satisfaction (i.e.,xa0customer feedback).xa0xa0
• Developing Team Members: Directs and motivates others, provides timely and specific feedback, changes coaching style to fit individual needs, assesses strengths andxa0development needs of team members and provides opportunities for growth.xa0xa0
• Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, orxa0unexpected events; maintains objectives amidst shifting priorities.xa0xa0
• Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm,xa0and a "can-do" attitude.xa0xa0
• Leading Team Members: Provides clear direction and sets priorities to accomplish desiredxa0actions and results; seeks talented and skilled people to build high performing teams; keepsxa0 team members informed, ensures their needs are met, and removes barriers; delegatesxa0responsibility and empowers team members to do their jobs.xa0xa0
• Managing Execution: Manages multiple projects and effectively prioritizes tasks,xa0responsibilities, and goals; uses goals to guide actions and creates detailed action plans;xa0organizes and schedules people and tasks; utilizes resources effectively to meet goals.xa0xa0

Functional Skills.xa0Basic accounting including invoice reconciliation, debit and credit review, financial statementxa0 analysisxa0xa0

• Cash management skillsxa0xa0

Education and/or Experiencexa0xa0

• High school diploma or GEDxa0xa0
• Stable employment historyxa0xa0
• Two years successful restaurant management or supervision experience with salaryxa0progressionxa0xa0

Physical Demands. While performing the duties of this job, the team member is requiredxa0to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly andxa0simply/lightly with hands, and use fine finger dexterity. The team member is frequently requiredxa0to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, andxa0use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, pushxa0and/or pull, and lift and/or move over 51 pounds.xa0

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Work Environment. While performing the duties of this job, the team member is requiredxa0to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxicxa0chemicals.xa0xa0

Additional Informationxa0xa0

• Must be 18 years of age or olderxa0xa0
• Must have reliable transportationxa0xa0
• Must be able to work long hours, scheduled or unscheduled, which will include nights,xa0 weekends, and as emergencies arisexa0xa0
• Ability to successfully perform the job duties of all positions in the restaurant, including pizzaxa0 deliveryxa0xa0
• Ability to manage with no supervisionxa0xa0
• Bilingual in certain marketsxa0xa0
• Work with phones, computers, fax machines and copiersxa0xa0
• Exempt, salaried positionxa0xa0
• Employment is contingent upon satisfactory results of a background checkxa0

Company Introduction

Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.

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