General Manager

Job Overview

The General Manager is responsible for overseeing the daily operations of all aspects of the location including, but not limited to, restaurant, events, retail, wine tastings, sangria bar, etc. This includes overseeing the management team regarding the selection, development, and performance management of all employees. In addition, they will oversee the inventory and ordering of food and supplies, optimize profits, and ensure that guests are satisfied with their overall experience.

This position requires a strong management professional with the ability to develop a high performing management team while maintaining our high standards of quality and guest satisfaction. The position provides an opportunity to grow and advance with a growing hospitality brand.

Qualifications

Minimum Requirements

• A minimum of 2 years management experience in the Hospitality Industry
• Knowledge of computers (MS Word, Excel); Point of Sale System (Toast)
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
• Must possess a valid driver's license
• Must be eligible to work in the United States

Duties and Responsibilities

Executive /Financial Management

• Will work directly with Director of Operations/MAF Hospitality teams to set sales goals, plan strategic menus and special events and integrate company values into daily practices and staff training
• Provide leadership and vision to the organization
• Provide vision regarding overall financial health of the location
• Maintain general financial oversight and insure accuracy of records including A/R, A/P, and inventory where appropriate
• Provide financial reports with recommendations regarding cash flow strategies and over-all profitability
• Plans and develops performance metrics including financial, operational productivity and efficiency, customers and employees
• Enforces all labor laws (federal, state and local)
• Follows procedures to maintain the safety and security of all employees, customers, and company assets (building, cash, equipment, supplies)
• Serves as a role model and sets a positive example for the team, customers, vendors and community

Operational Excellence/Process Management

• Sets high standards of customer service excellence and ensures the standards are delivered consistently
• Assures standardized processes are defined, in place and are being followed
• Oversees the establishment of work plan and staffing from all managers on their team
• Directs and oversees success in all areas of the location and assures all jobs adhere to quality and safety standards and meets customer expectations
• Assures that all employees respond positively and quickly to customer concerns; Coaches team to ensure those problems are corrected for the future before they affect customers again

Restaurant/Banquet Management

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Responsible for ensuring consistent high quality of food preparation and service in accordance to our specific recipes and plating guidelines
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards for all employees
• Estimate food and beverage costs. Work with MAF Hospitality staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies
• Manages all vendors and assures accuracy of pricing

Team Development and Management

• Determines the correct positions and roles and responsibilities needed to deliver profitable business growth
• Ensures all employees are properly trained and empowered to deliver their essential job responsibilities at a high standard
• Evaluates each employee's ability to maintain high levels of customer satisfaction.
• Develops processes to continuously improve the skills, knowledge and morale of all employees; effectively utilizes outside training programs
• Evaluates each employee's performance based on clearly communicated standards and expectations
• Holds employees accountable for performance
• Makes decisions regarding all performance related issues; confronts poor performance

Benefits

· Competitive compensation package

· Medical, Dental, Vision and Life insurance options

· 401K with 3% company match after one year

· Paid holidays, PTO, and Wellness Days

· Company dining program

· Clear path for growth and career advancement

· Excellent opportunity with growing brand