General Resource Assistant, Essential Supports Center (ESC) - Short Term

General Resource Assistant, Essential Supports Center (ESC) - Short Term

Salary

See Position Description

Location

6500 Soquel Drive, Aptos, CA

Job Type

Temporary, Hourly/Short-Term

Job Number

2026-02179

Department

ESC (Essential Supports Center)

Division

Student Services

Opening Date

07/20/2026

Closing Date

8/3/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Please apply for this job directly on the Cabrillo College job opportunities page here.

Employment Opportunity

Starting Salary Range: $17.50 to $19.50 an hour. This is a short-term, temporary, part-time categorical position (25-30 hours a week over 5 days a week) at our Aptos and/or Watsonville campuses as needed, with evenings and weekends as required. This position is anticipated to begin on Thursday, August 20, 2026, or as soon as possible, pending categorical funding. This is a non-benefited position. Cabrillo is unable to sponsor work visas.

This General Resource Assistant, Essential Supports Center (ESC) - Short Term position performs routine administrative or support services in requiring the application of Basic Needs and Student Services knowledge for the Essential Supports Center (ESC) department, and performs related duties as assigned. This position supports the Basic Needs, Retention, and Student Services Office at Cabrillo College.

This position requires compassion for students experiencing housing, food insecurity, basic needs support, etc. and should be relatable with strong interpersonal and communication skills, as well as be knowledgeable about community and campus resources. This position also requires excellent time management skills and be able to work independently, perform online data collection, basic case management, report writing, and use Microsoft Office and Google Workspace. Additionally, applicants should know and implement a "Student First" philosophy.

Examples of Duties

The duties listed below are intended only as illustrations of the various types of work that may be performed.

• Performs customer service and ESC operational and technical duties; answers student or customer questions specific to basic needs resources which may involve responding to questions and complaints at a public counter, over the phone, and/or via email or text.
• Receives and inputs a variety of faculty, staff, student or customer information into computer systems; researches information in computer systems; provides initial screening for program or service; assists with the preparation and submission of applications, forms and documentation; verifies accuracy of information with third parties; sends reports and correspondence as required.
• Schedules and cancels appointments and testing; sets up, maintains and posts department and staff calendars and room reservation calendars for internal and external groups and events.
• Maintains a variety of standard office and specialized records and files; creates and maintains spreadsheets and databases to track files, projects, activities and services; assists in extracting data and reports from multiple data sources and reconciles data entries and reports including those of other employees and departments; assists in tracking and maintaining federal, state and District data and prepares for submission or reporting.
• Drafts, formats, types, proofreads, edits and prints correspondence, forms, reports, schedules, rosters, statistical and technical documents including reports, and other documents and materials; creates forms, charts, tables and spreadsheets; reviews documents for clerical accuracy, completeness and compliance with District and department requirements.
• May assist faculty or staff in ensuring safe installation, operation, maintenance and repair of department equipment and materials; performs basic equipment and machine repair.
• Attends department meetings as necessary.

SPECIFIC DEPARTMENTAL DUTIES (Under General Supervision)

• Supports staff with students referred through the Just Report It reporting system for needing basic needs resources (i.e. food, housing, utilities, transportation, textbooks, childcare, etc.)
• Support ESC staff to help students navigate on and off campus basic needs resources support
• Enter data into the event tracking system (Maxient, PantrySoft, etc.)
• May prepare administrative paperwork for grant assistance as needed
• Assists with outreach campaign for the campus to raise awareness all basic needs resources and reduce stigma around seeking support
• Creates and distribute marketing materials in various forms, (printed brochures, webpage, bulletin board, Canvas page, etc.), to highlight the services of the Basic Needs Center
• Assists with set-up and work all Basic Needs Resource Fairs with a table on campus, and conducts CalFresh enrollment and events, assisting with food distribution events and other basic needs events as assigned
• Increases and supports CalFresh outreach, enrollments, and other financial or resource-based programs that help students meet basic needs
• Assists with running all Fresh Markets at the Watsonville and/or Aptos campuses twice a month, and assists with food distribution events as assigned
• Works at both the Aptos and Watsonville campuses as required while being a strong presence on both campuses and representing both South and North County students
• Manages transportation resources (passes, vouchers, support programs)
• Navigates utility assistance to assist students
• Supports referrals for student textbook/technology
• Assists in coordinating ESC events addressing multiple basic needs categories

OTHER DUTIES

• Demonstrates sensitivity to and understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds of community college students, faculty and staff.
• Maintains and updates divisional web pages, social media, and online calendar.
• Provides backup for other departments or division office administrative support staff.
• Maintains office supply inventory.
• Performs related duties as assigned.

Minimum Qualifications

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Understanding of, and sensitivity to, the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation, of community college students, faculty and staff; AND
• Graduation from high school or GED equivalent AND two (2) years of relevant experience; OR
• An equivalent combination of training and experience.

Desired Qualifications:

• Bilingual in English/Spanish

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• Modern office practices, procedures, and equipment including knowledge of computers, applicable software programs and or equipment associated with the position assignment.
• Department services, program goals, objectives, policies, procedures and practices.
• Customer service practices and telephone etiquette.
• District general accounting systems operations, practices and procedures applicable to assignment.
• District rules, policies and procedures applicable to departmental and division operations.
• Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation.
• Applicable sections of the California Education Code, Title V and other applicable laws.

Skills and Abilities to:

• Provide customer service in person and over the phone.
• Oversee and participate in the daily operations of a program or department front desk.
• Review written materials for completeness and accuracy.
• Type accurately at a speed necessary to meet the requirements of the position.
• Track and report statistical and financial information utilizing complex spreadsheets and databases.
• Perform mathematical calculations.
• Exercise tact and diplomacy in dealing with sensitive, complex and confidential student issues and situations.
• Organize, set priorities and exercise sound, independent judgment within areas of responsibility.
• Maintain confidentiality of District and student files and records.
• Communicate effectively, both orally and in writing.
• Understand and follow written and oral instructions.
• Establish and maintain effective working relationships.
• Uphold the District's mission, values and objectives including equity and Guided Pathways.
• Support an inclusive work environment that fosters diversity, respect and engagement.

DEPARTMENTAL LICENSES, CERTIFICATES AND OTHER REQUIREMENTS

• A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program is required for this assignment

Additional Information

Application Process:

• Complete the application

• Attach resume

Please note: All application materials must be received by 11:59 pm on the closing date indicated above.

Attention Applicants

Only completed applications with the above required documents will be reviewed by the committee. Application materials not required (including cover letters or letters of recommendation) for this position will not be reviewed. Remove personally identifiable information such as personal photos, social security number, birth date, age, and gender from your application materials. Expenses related to the recruitment process are the responsibility of the applicant. Cabrillo is unable to sponsor work visas. A position eligibility pool may be established in order to fill other full-time, part-time, or substitute assignments as needs arise.

Questions? Concerns? Please contact HR as Departments, Divisions, and Committee Members are unable to discuss active recruitments with potential candidates.

Selection Procedure

A search committee will review and invite applicants for an interview. Meeting the posted requirements does not guarantee an interview. Selected applicants will be required to pass a bilingual/biliterate test prior to being hired. A written performance exercise and/or presentation may be a part of the interview, and finalists may be invited to return for a second interview. All notifications will be via email, and can also be accessed through your application profile.

Conditions of Employment

Selected candidates given a conditional offer of employment are required to submit tuberculosis screening clearance results, proof of eligibility to work in the United States, and present their Social Security card upon hire (for payroll purposes). Cabrillo is an E-Verify employer.

EEO Statement

Cabrillo College is an equal opportunity employer and actively seeks a diverse pool of qualified applicants. The policy of the College is to encourage applications from all persons. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, gender expression, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, status or protected veteran status.

Accommodations

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Human Resources at cabrillohr@cabrillo.edu.

Short-term employees are not benefit eligible or CalPers eligible.

01

IMPORTANT: All applicants are required to submit responses to the following supplemental questions. Your responses will provide information about your background and experience related to this position and will be used in the screening and selection process. Be concise, yet specific and informative in your responses to these supplemental questions. "See resume", "Will be answered during interview", attachments, or links/URLs (unless a question specifically requires it) will not be accepted as a substitute for your responses to the questions in the following boxes. Please indicate below that you have read and understood these instructions.

• Yes
• No

02

How do you approach supporting students experiencing basic needs insecurity (food, housing, transportation, utilities, textbooks, childcare, etc.)?

03

How would you support a student through financial difficulty when meeting with them?

04

What skills and abiilities do you use to set boundaries with students that are facing difficult times financially and/or personally?

05

Are you available for any shift between 9:00 a.m. - 6:00 p.m. from Monday through Thursday and 9:00 a.m. - 3:00 p.m. on Fridays?

06

Are you Bilingual In English/Spanish?

• Yes
• No

07

I understand and reconfirm my consent and authorization that if I am a final candidate for this position, Cabrillo College or its authorized agent(s) may conduct comprehensive, job-related background and/or reference checks, including job history, criminal history, identity check, and/or fingerprinting. This reconfirmation question and its answer are confidential and will not be seen by the Search and Selection Committee.

• I agree
• I do not agree

Required Question

Employer Cabrillo College

Address 6500 Soquel Dr

Building 1550

Aptos, California, 95003

Phone (831) 479-6217

Website http://cabrillo.edu