The General Sales Manager is expected to: - Protect the legal, financial and moral well-being of the dealership;
- Oversee, manage and direct all operations of the automotive sales and ecommerce departments to achieve maximum production and company objectives, while controlling expenses, inventory management, obtaining profit objectives and achieving customer service benchmarks;
- Be a teacher to support the efforts of other employees to be successful.
- Seek ways to improve business operations efficiencies and customer service.
1. Maximum productivity, customer service and profitability. - Manage the sales department to achieve company sales goals, customer service satisfaction standards and profitability goals are commensurate with company standards.
- Ensure the sales process is followed to achieve vehicle sales.
- Oversee the operational viability of the dealership sales department to maximize customer lead generation and adhere to franchise standards.
- Achieve dealership market position by staying current on customer buying trends.
2. Management Reporting and Expense Control. - Prepare, monitor, evaluate and communicate strategic reports to dealership management detailing sales and profitability of the department.
- Assess market conditions to ensure the dealership is positioned to maximize its investment.
3. Develop Employees. - Effectively recruit, hire, train and manage qualified team members to ensure best practices and processes are achieved.
- Maintain accurate job descriptions and communicate expectations with employees.
- Be supportive, provide open work atmosphere that promotes teamwork and creativity.
- Communicate and enforce dealership policies and procedures.
- Conduct annual performance evaluations of staff.
4. Operate with integrity: - Demand the highest ethical standards from self and others.
- Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
- Communicate and help resolve customer complaints and adjustments.
|