General Sales Manager

Dealership:

L0403 Audi Novi

What You'll Do

• Sales Process Management
• Ensure vehicles sales goals are attained by holding Sales Manager and Sales Representatives accountable to Lithia sales process and customer experience.
• Manage daily activity of Sales Managers and sales staff using the daily work plan in LSMS to ensure sales volume and productivity goals are met.
• Ensure Sales Managers are engaging directly with the customer. When there isn't enough Sales Management coverage, GSM engages directly with customer.
• Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.
• Sales Staff Recruiting, Training and Development
• Train Sales Managers and sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge.
• Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
• Customer Engagement
• Ensure all customers greeted promptly in a professionally and friendly manner.
• Address and resolve escalated customer concerns promptly and professionally.
• Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
• Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
• Administrative Duties
• Prepare and communicate work schedules for all sales related staff.
• Complete all month-end procedures accurately and on time.
• Participate in store meetings including, but not limited to, Sales Receivables, Save-a-Deal and Store Manager meetings.
• Track ad sourcing by communicating with customers to identify what brought them to the store.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing - ability to type efficiently
• Mathematics - using mathematics to solve problems.
• Acceptable driving record and a valid driver's license in your state of residence.