General Service Associate

Reporting to the Cashier Department Head (or his/her delegates), the General Assistant is responsible to provide good service to our customers by building rapport, fulfilling their requests and providing fast and accurate checkout and packing service.

T&T Supermarkets is marking over 30 years as Canada's favorite Asian grocery store and recently announced the first store location in the United States. Our growth into the US offers great opportunities within our first US flagship store, set to open in 2024 in Bellevue, Washington in the Marketplace at Factoria, spanning 76,000 sq.ft. and will stand as the largest Asian specialty supermarket in Washington state.

We have additional plans for growth and will also be establishing a regional office in the greater Los Angeles area to grow T&T Supermarket's vendor base with American food suppliers.

Responsibilities

You Will:

• Greet customers by providing good customer service with smile, friendly enthusiasm • Maintain shopping baskets and trolleys cleanliness and ensure they are placed in the proper locations • Put returning merchandise back to sale area properly ; timely processing of fresh and frozen goods; prevent and minimize shortage • Provide customer with proper packing services (light items on top of heavy items, separation of hot and cold, raw and cooked classification) if necessary • Create good customer experience via delivering fast and accurate checkout service, prevent possible fraud (PLU # input, Scan merchandise, transaction discrepancies, identify counterfeit / fake cards), if necessary • Monitor checkout stations to ensure that they are well-kept and are working appropriately; maintain checkout area cleanliness • Keep self-updated with products location in store and all in store promotion activities, so assist other departments to provide correct responses to customers

Requirements

You Should Have/Be:

• Flexible to work in shifts, including weekdays, weekends, evening hours and statutory holidays • Be prepared to stand for a long time and able to use work related tools in a safe manner • Knowledge of basic work safety, Canadian currencies and essential mathematics • Relevant experience in handling cash is preferred • Able to communicate in English and Chinese (Cantonese &/or Mandarin) an asset

Benefits

Competitive Wages Paid Holiday Leave Premium Pay For Holiday Work Hours Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement) Medical, Dental & Vision Care Life & AD&D Insurance Employee Assistance Program 401(k) Retirement Plan Paid Training 10% Off In-store Staff Purchase Discount Subsidized staff meal Birthday Cake Long Service Award Staff Recreation Activity

*Conditions may apply to some of these perks.

Shift

Shift work is required Weekday & weekend

Safety Statement

Safety continues to be T&T Supermarket's top priority. We've established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.