General Services Consultant

Job Description

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General Services Consultant

City Washington DC

Company IDB

Posting End Date Sep 28 2026

We improve lives The IDB Group is a community of diverse versatile and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive collaborative agile and rewarding environment.

About this position We are seeking a highly organized and proactive professional with excellent customer service skills. As a General Services Consultant you will support a variety of tasks that contribute to the efficient delivery of corporate services while helping enhance the overall employee experience through responsive high-quality workplace support.

You will work in the Travel Security and General Services Group part of the Budget and Administrative Services Department within the Vice Presidency for Finance and Administration.

The General Services Team manages food services printing and mailroom solutions custodial services commuting initiatives and childcare services.

In addition to general services TSG provides other services such as corporate security and travel services.

What youll do Contribute to the continuous improvement of the employee experience through service analysis feedback management and the implementation of employee-focused initiatives.

Assist in the management of key service programs and support with benchmarking including MetroCommute dry cleaning EV charger maintenance and conduct regular inspections to ensure the consistent delivery of high-quality corporate services.

Monitor and review customer satisfaction surveys related to food services and other services providing insights and recommendations for service improvements.

Maintain updated records in collaboration with Human Resources for the back-up care program audit program usage reports and support vendor research and validation processes including RFP documentation.

Maintain accurate tracking and reporting of inventory items such as IDB flags kitchen supplies and equipment.

Research vendors for potential procurements.

Monitor and analyze service participation enrollment and key performance indicators KPIs to evaluate vendor performance identify improvement opportunities and support strategic planning.

Provide logistical support for events information tables and conferences organized by the team.

What youll need

Education Bachelors degree or equivalent advanced degree in International Relations Business Administration or other fields relevant to the responsibilities of the role.

Experience At least 2 years of experience in corporate services.

Languages Proficiency in Spanish and English spoken and written is required. Additional knowledge of French and Portuguese is preferable.

Requirements

Citizenship You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.

Consanguinity You have no family members up to fourth degree of consanguinity and second degree of affinity including spouse working at the IDB IDB Invest or IDB Lab.

Type of contract and duration International consultant Full-Time 12 months up to 48 months subject to eligibility.

What we offer The IDB Group provides benefits that respond to the different needs and moments of an employees life. These benefits include

• A competitive compensation package.
• Leaves and vacations 2 days per month of contract gender-neutral parental leave.
• Health Insurance The IDB Group provides a monthly allowance to supplement the purchase of health insurance.
• We offer assistance with relocation and visa applications for you and your family when it applies.
• On-site position with the occasional flexibility of teleworking.
• Development support We offer learning opportunities to boost your professional profile such as seminars 11 professional counseling and much more.
• Health and well-being Access to our Health Services Center that provides preventive care and health education for employees.
• Other office amenities as available Lactation Room Daycare Center Gym Bike Racks Parking spouse career support and others.

Our culture At the IDB we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence and we recognize and celebrate the impact of their contributions.

In our efforts to drive innovation we intentionally include all voices cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application please email us at accommodations@iadb.org.

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