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General Technician

Siddons Martin Emergency Group, LLC

Edinburg, TX

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JOB DETAILS
SKILLS
ASE, Accidental Death and Dismemberment (AD&D), Automotive Industry, Automotive Repair and Maintenance, CDL Driver's License, Communication Skills, Computer Skills, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Support/Service, Depth Perception, Driver's License, Employee Assistance Plan, Employee Relations, Heavy Equipment/Vehicles, High School Diploma, Insurance, Lift/Move 50 Pounds, Maintenance Services, Manufacturing, Manufacturing Operations, Microsoft Excel, Microsoft Outlook, Microsoft Word, On Site Support, Performance Goal Setting, Physical Demands, Policy Development, Preferred Provider Organization (PPO), Presentation/Verbal Skills, Procedure Development, Procedure Implementation, Profit & Loss, Safety Equipment, Safety Training, Safety/Work Safety, Schedule Development, Telehealth, Time Management, Willing to Travel, Wireless Communications, Writing Skills
LOCATION
Edinburg, TX
POSTED
1 day ago

Siddons-Martin Emergency Group Benefits

Employee-owned company!

Monday-Friday schedule

Company Sponsored Benefits:
• Medical (PPO & HDHP options), Company

HSA match, Dental, Vision, Short-Term

Disability, Accident and Hospital Indemnity

Insurance, Telehealth, Voluntary Life

Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits:
• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary

Unless otherwise specified, the General Service Technician is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company's mission statement, to company profitability and 100% customer satisfaction

Duties and Responsibilities

  • Enforce all company policies as defined in the SMEG Company Handbook
  • Interact with entire service staff
  • Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned
  • Maintain neat and professional personal appearance at all times
  • Under direct supervision of the Shop Foreman, the General Service Technician will assist shop and or field service technicians with assigned vehicle maintenance repairs
  • Perform proper and accurate vehicle diagnosis, services and repairs as directed by management.
  • Perform quality repairs and services in a timely manner
  • Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times
  • Provide Shop Foreman and Assistant Manager(s) with complete parts needed list
  • Participate in quality check process with Shop Foreman and Assistant Manager(s)
  • Understanding of productivity goals and review for areas in need of improvement
  • Follow company processes and procedures as defined in the SMEG operations manual
  • Participate in morning meetings with service staff to plan the day
  • Maintain accurate, timely and legible company designed reports and paperwork
  • Notice and report potential problem areas to management before they arise
  • Maintain a successful working relationship with Pierce Manufacturing personnel
  • Enforce policies and procedures as defined in the Pierce Manufacturing operations manual
  • Responsible for responsive/timely travel to designated sites and locations as directed/scheduled
Qualifications

The General Service Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
  • Must be willing to travel to other site locations and stations as needed.
  • Experience within Fire and Emergency related industry a plus.
  • Must work towards obtaining both EVT Master Tech and Pierce Master Technician status
  • Proven track record of success
  • Excellent communication skills both verbal and written
  • Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
  • Possess exceptional leadership and motivational skills
  • Dedication to customer service and business success
  • Ability to engage in and maintain positive relationships with employees and customers
  • Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
Education and/or Experience
  • High School Diploma or GED
  • 2 Plus years with experience in an automotive service-related industry and/or technical school certificate.
  • Clean driving record with a Class B non-exempt CDL driver license or able to obtain within six months of hire.
  • Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry
Certificates, Licenses, Registrations
  • EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus


Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

About the Company

S

Siddons Martin Emergency Group, LLC

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