Generator Electrical Service Technician

Generator Electrical Service Technician 

Strada Services is seeking an experienced Generator Electrical Service Technician to join our growing Electrical Service team. The ideal candidate has strong electrical troubleshooting skills, exceptional customer service, and hands-on experience servicing residential standby generator systems. This position is responsible for the installation, startup, maintenance, troubleshooting, repair, and commissioning of residential and light commercial Generac standby generators while ensuring all work is completed safely and in compliance with NEC codes, manufacturer specifications, and company standards.

Duties/Responsibilities

• Install, troubleshoot, repair, and maintain Generac standby generator systems and automatic transfer switches (ATS).
• Perform generator startup, commissioning, inspections, and preventive maintenance services.
• Diagnose electrical issues involving generators, transfer switches, control wiring, and related equipment.
• Perform load calculations and verify proper system operation and performance.
• Interpret electrical drawings, schematics, wiring diagrams, and manufacturer specifications.
• Conduct annual maintenance services, including oil changes, battery replacements, filter replacements, software updates, and operational testing.
• Replace batteries, filters, and generator components in accordance with manufacturer recommendations.
• Understand combustion systems and gaseous air-cooled generator engines to effectively diagnose and repair equipment.
• Accurately identify defective parts and coordinate ordering of replacement components.
• Communicate findings, repair recommendations, and replacement options to homeowners and customers in a professional manner.
• Generate accurate repair estimates and present repair or replacement solutions to customers.
• Maintain accurate documentation, service reports, photographs, and work orders using company software systems.
• Ensure all work complies with National Electrical Code (NEC), OSHA regulations, local codes, and manufacturer guidelines.
• Maintain company vehicle, inventory, tools, and equipment.
• Participate in after-hours emergency service and on-call rotations as required.
• Perform all other duties as assigned by management.

Required Skills/Abilities

• Strong knowledge of residential and light commercial electrical systems.
• Current Generac Factory Certification is required.
• Thorough understanding of NEC codes and electrical troubleshooting procedures.
• Experience working with standby generators, automatic transfer switches, and low-voltage control systems.
• Excellent mechanical aptitude with the ability to diagnose electrical and mechanical issues.
• Strong understanding of combustion systems and gaseous air-cooled engines.
• Ability to work independently while managing multiple service calls efficiently.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal skills.
• Ability to maintain accurate documentation using electronic service software.

Education and Experience

• High school diploma or GED required.
• Minimum of 3 years of residential electrical service experience preferred.
• Current Generac Factory Certification is required.
• Journeyman Electrician License preferred.
• OSHA 10 or OSHA 30 Certification preferred.
• Valid driver's license with a clean driving record.

Physical Requirements

• Ability to lift up to 75 pounds.
• Ability to work outdoors in varying weather conditions.
• Ability to climb ladders and work in attics, crawl spaces, and other confined spaces.
• Ability to stand, bend, kneel, crawl, and perform physical tasks for extended periods.
• Ability to safely operate tools, testing equipment, and electrical diagnostic devices.