Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for:
· Medical, dental, and vision plans with no-cost and low-cost options
· Annual employer HSA contribution
· 401(k) matching and immediate vesting
· Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
o Associate / Sr. Associate: $350
o Manager / Sr. Manager: $600
o Director: $800
o Executive Director: $900
o VP or Above: $1,000
· 100% employer-paid life and disability insurance
· No-cost health and wellbeing programs, including a gym benefit
· Six weeks of paid parental leave
· Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect
The Genesis Service Associate is responsible for the daily operational activities of the Genesis Platinum Team by delivering superior customer experience by executing effective active listening, excellent communication, and problem solving to address customer needs. Primary responsibilities include inbound/outbound call handling, complaint management, compliance, and Servicing Support tasks.
What You Will Do
1. Receive inbound calls from Genesis customers to address both customer service and lease-end needs and/or complaint resolution.
2. Initiate outbound calls to follow up with customer requests, proactively assist servicing accounts to support escalated issues, and/or to educate Genesis customers on lease-end options.
3. Perform limited Backoffice functions to provide Genesis customers enhanced customer service experience and reduce wait time for specific request.
4. Actively participate in performance coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.