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Genesis Service Associate

Hyundai Capital America

Plano, Texas

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JOB DETAILS
SKILLS
Career Development, Coaching, Communication Skills, Customer Escalations, Customer Experience, Customer Support/Service, Customer Training, Dental Insurance, Disability Insurance, Establish Priorities, Finance, High School Diploma, Insurance, Interpersonal Skills, Life Insurance, Multilingual, Multitasking, Presentation/Verbal Skills, Product/Service Launch, Resolve Customer Issues, Team Building, Time Management, Vision Plan, Writing Skills
LOCATION
Plano, Texas
POSTED
14 days ago
Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

• Medical, dental, and vision plans with no-cost and low-cost options

• Annual employer HSA contribution

• 401(k) matching and immediate vesting

• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1,000

• 100% employer-paid life and disability insurance

• No-cost health and wellbeing programs, including a gym benefit

• Six weeks of paid parental leave

• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

The Genesis Service Associate is responsible for the daily operational activities of the Genesis Platinum Team by delivering superior customer experience by executing effective active listening, excellent communication, and problem solving to address customer needs. Primary responsibilities include inbound/outbound call handling, complaint management, compliance, and Servicing Support tasks.

What You Will Do

1. Receive inbound calls from Genesis customers to address both customer service and lease-end needs and/or complaint resolution.

2. Initiate outbound calls to follow up with customer requests, proactively assist servicing accounts to support escalated issues, and/or to educate Genesis customers on lease-end options.

3. Perform limited Backoffice functions to provide Genesis customers enhanced customer service experience and reduce wait time for specific request.

4. Actively participate in performance coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

Qualifications

What You Will Bring

• Minimum 2-4 years of related work experience in a customer service or lease-end environment. • Bilingual a plus.

• High School Diploma or GED required.

• Bachelor's degree or equivalent work experience preferred.

• Proven track record with delivering seamless customer experiences.

• Ability to thrive in a performance coaching environment.

• Excellent verbal, written and interpersonal communication skills to deliver superior customer experience.

• Must be self-motivator and self-starter.

• Exceptional listening, critical-thinking and analytical abilities to grasp key points from detailed phone calls and reports.

• Exceptional organizational and time-management skills

• Ability to effectively deal with people at all levels inside and outside of the Company.

• Ability to multitask and successfully operate in a fast paced, team environment.

• Must adapt well to change and successfully set and adjust priorities as needed.

• Ability to work well under pressure and meet deadlines

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certific

About the Company

H

Hyundai Capital America

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