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Genesys Architect (Cloud CX / IVR)

Artech LLC

Cary, NC

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JOB DETAILS
SALARY
$68–$72 Per Hour
SKILLS
Application Programming Interface (API), Artificial Intelligence (AI), Automation, Call Centers, Cloud Architecture, Cloud Computing, Computer Telephony Integration (CTI), Consulting, Conversation Engine, DevOps, Genesys Solutions, Information Technology & Information Systems, JSON, JavaScript, OAuth, Python Programming/Scripting Language, REST (Representational State Transfer), Scripting (Scripting Languages), Team Player, Technical Leadership, Technical Recruiting, Voice Applications, Voice Chat, Voice Response Systems, Web Services, Windows PowerShell
LOCATION
Cary, NC
POSTED
30+ days ago
Job Title: Genesys Architect (Cloud CX / IVR)
Location: Cary, NC OR Clarks Summit, PA (LOCAL candidates only)
Duration: 6 months (extendable)
Pay Range: $68-72/Hour on W2 only
Note: Applicant must be willing to work on W2.
Request-ID: 81845-1
Skills: Genesys PureCloud / CTI Genesys / Genesys IVR Tech Lead.
Experience Required: 10 & Above
Priority: LOCAL to Carry, NC; Clark Summit PA ONLY!
 
Role Overview: This is a senior Genesys Architect role focused on designing scalable cloud contact center solutions, working on IVR and AI-powered voice/chat bots, and leading integrations and automation in a modern DevOps environment.
This is a high-end Contact Center Architect role, specifically around Genesys Cloud CX (formerly Genesys PureCloud).
 
Role & Responsibilities:
  • Architect and design end-to-end contact center solutions.
  • Work on IVR (Interactive Voice Response) systems.
  • Build AI-powered voice/chat-bots (IVA).
  • Handle integrations via APIs.
  • Support DevOps & automation.
 
Required Skills:
  • Strong expertise in Genesys Cloud CX architecture and configuration.
  • Design scalable and secure Genesys Cloud CX solutions based on business needs.
  • Design and implement AI powered IVA solutions.
  • Proficiency in APIs, Web Services (RESTful, JSON, OAuth)
  • Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation.
  • Good experience on Genesys Cloud CI/CD and DevOps.
 
Company Benefits & Culture:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and advancement.
  • Dynamic and collaborative work environment.
 
Appreciate your quick response and please feel free to reach me out for any query you may have.

Kind Regards,
 
Vibhor Babbar
Manager – Staffing

Artech is the #1 Largest Women-Owned IT Staffing Company in the US!
 
Call/Text: (973) 394-3916
Email:

vibhor.babbar@artech.com

| LinkedIn: Vibhor Babbar
360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960
Website: www.artech.com
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