3+ years of experience administering or supporting Genesys Cloud CX or similar CCaaS platform.
1-3 years of experience in application support within a financial institution (e.g., core, CRM, check imaging).
Experience with system configuration, vendor management, and release/change control processes.
Prefer experience with Jack Henry technologies, specifically Symitar Episys
Working knowledge of Genesys Cloud CX administration, APIs, and integrations; familiarity with TTEC Smart Apps.
Ability to implement and maintain IVRs, workforce engagement tools, digital channels, and chatbot functions in a collaborative environment.
General understanding of cloud infrastructure, security protocols, and compliance requirements.
Proficiency in creating basic system reports and supporting data analysis for business units.
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Salary Range- $85,000-$110,000 a year
#LI-SP3
#LI-VX1
Numbers & Facts
Location
Biloxi, MS
Salary
$85,000–$110,000 Per Year
Skills
Application Programming Interface (API)unmatched
Business Analysisunmatched
Change Controlunmatched
Cloud Computingunmatched
Conversation Engineunmatched
Customer Relationship Management (CRM)unmatched
Data Analysisunmatched
Genesys Solutionsunmatched
Regulatory Complianceunmatched
Security Protocolsunmatched
Software Administrationunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Vendor/Supplier Managementunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.