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Genesys Cloud Architect

Infosys Ltd
  • Hartford, CT
    24 days ago
    Infosys Ltd

    Job Description

    2249983No5439237910.00.008/11/2026Genesys Cloud ArchitectIn the assigned Job Role of Architecture Consultant 3, your Area Of Responsibility will be as below:

    Create business requirement documents covering functional and non-functional requirements, basis information gathered as part of workshops and interviews with client stakeholders

    Review, propose, and develop solution architecture, ensuring application design aligns with the proposed framework and which are scalable, reliable and maintainable

    Assess and recommend suitable technologies, tools and platforms for implementation as a part of architectural design, to meet business requirements

    Review technical solutions and develop strategies for integration with different technologies and systems, to ensure seamless communication and data flow

    Resolve complex technical challenges during build, deployment, and support phases while promoting reusable frameworks and artifacts

    Provide specialized insights to development team and build collaborative relationships with clients and internal teams, securing successful execution of projects

    Identify potential risks in the system landscape, monitor system performance and suggest optimization initiatives in line with business requirements and long-term objectives

    Establish and uphold comprehensive knowledge base to guarantee that vital information is systematically recorded and readily available

    Contribute to proposals and RFPs by delivering insights related to architectural solutions, for successfully delivering the proposed solutions

    Your contribution to the team:

    Expertise in designing and reviewing solution architectures that align with business goals.

    The ability to provide architectural insights to strengthen solution proposals and ensure successful delivery.

    A strategic mindset to align technical solutions with business goals and market trends.

    Proactively drive initiatives to ensure smooth execution and transition of projects.

    The ability to engage with clients and internal teams to build strong and productive relationships.

    Passion for mentoring and fostering a knowledge-sharing culture.

    152108BRConnecticutUSAInfosys Limited Architecture Consultant 3ITL USA Hartford, CT Genesys Cloud Architect

    Benefits

    Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

    • Medical/Dental/Vision/Life Insurance
    • Long-term/Short-term Disability
    • Health and Dependent Care Reimbursement Accounts
    • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
    • 401(k) plan and contributions dependent on salary level
    • Paid holidays plus Paid Time Off

    About Us

    Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

    EEO

    Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

    Senior Technology Architect - USTechnology|Infrastructure-Contact Center|IVR Concepts Domain|Network|Contact Center Telephony Domain|Network|Contact Center Telephony

    Genesys Cloud CX Architecture:

    Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact center solutions with deep knowledge of Architect Flows, inbound/outbound routing, ACD, IVR, skills-based routing, voice bots, speech recognition, digital channels, and callback frameworks.

    Contact Center Transformation: Proven experience leading large-scale migrations from Cisco UCCE/UCCX, Avaya Aura, NICE CXone, Five9, Amazon Connect, and legacy PBX platforms, driving cloud modernization and omnichannel customer experience transformation initiatives.

    Genesys Routing & Automation Expertise: Strong hands-on experience with Architect Call Flows, Digital Flows, Secure Flows, Bot Flows, and Agent Scripts, with advanced expertise in bullseye routing, preferred agent routing, dynamic queue selection, priority routing, and workforce skills management.

    AI & Automation Integration: Experience integrating Genesys Cloud CX with AI-powered solutions including conversational AI, virtual agents, voice bots, Agent Assist, speech analytics, sentiment analysis, and Generative AI platforms.

    Cloud & Integration Expertise: Strong knowledge of cloud-native architectures and integrations with CRM, ITSM, and enterprise platforms such as Salesforce, ServiceNow, Microsoft Dynamics, AWS, Azure, and REST/API-based ecosystems.

    Analytics & Workforce Optimization: Experience implementing contact center analytics, reporting, workforce engagement management (WEM), quality management, speech analytics, and operational KPI dashboards.

    DevOps & Platform Engineering: Familiarity with CI/CD pipelines, Infrastructure as Code (Terraform), DevSecOps practices, automated testing, release management, and environment governance for contact center platforms

    • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
    • This position may require relocation and/or travel to work/project location.
    • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

    The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market. Join us to be part of a team that is at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.

    Numbers & Facts

    LocationHartford, CT
    IndustryComputer/IT Services
    Company Size10,000 employees or more
    Websitehttps://www.infosys.com/careers

    About Company

    Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation.

    With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

    Skills

    • Amazon Web Services (AWS)unmatched
    • Analysis Skillsunmatched
    • Architectural Designunmatched
    • Architectural Servicesunmatched
    • Artificial Intelligence (AI)unmatched
    • Artificial Intelligence (AI) Agentsunmatched
    • Automatic Call Distributor (ACD)unmatched
    • Automationunmatched
    • Avaya Softwareunmatched
    • CRM Integrationunmatched
    • Call Center Telephonyunmatched
    • Call Centersunmatched
    • Cisco Network Systemsunmatched
    • Cloud Architectureunmatched
    • Cloud Computingunmatched
    • Consultingunmatched
    • Continuous Deployment/Deliveryunmatched
    • Continuous Improvementunmatched
    • Continuous Integrationunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • DevOpsunmatched
    • Ecosystemsunmatched
    • Establish Prioritiesunmatched
    • Functional Requirements Document (FRD)unmatched
    • Genesys Routing Productsunmatched
    • Genesys Solutionsunmatched
    • Healthcare Reimbursementunmatched
    • Hospitalunmatched
    • IT Service Management (ITSM)unmatched
    • Insuranceunmatched
    • Knowledge Baseunmatched
    • Leadershipunmatched
    • Legalunmatched
    • Life Insuranceunmatched
    • Market Trend Analysisunmatched
    • Medical Conditionsunmatched
    • Mentoringunmatched
    • Microsoft Dynamicsunmatched
    • Microsoft Windows Azureunmatched
    • Operational Auditunmatched
    • PBX (Private Branch eXchange)unmatched
    • Performance Analysisunmatched
    • Performance Metricsunmatched
    • Performance Tuning/Optimizationunmatched
    • Power Amplifierunmatched
    • Predictive Modelingunmatched
    • Process Improvementunmatched
    • Quality Managementunmatched
    • REST (Representational State Transfer)unmatched
    • Release Management/Engineeringunmatched
    • Reporting Dashboardsunmatched
    • Request for Proposals (RFP)unmatched
    • Requirements Managementunmatched
    • Risk Analysisunmatched
    • Salesforce.comunmatched
    • Scripting (Scripting Languages)unmatched
    • ServiceNowunmatched
    • Skills-Based Routingunmatched
    • Software Designunmatched
    • Speech Recognitionunmatched
    • Strategic Planningunmatched
    • Systems Administration/Managementunmatched
    • Team Playerunmatched
    • Test Automationunmatched
    • Vision Planunmatched
    • Voice Response Systemsunmatched
    • Willing to Travelunmatched
    • Workforce Managementunmatched

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