ERP Analyst PlanIT Group
Fort Worth, TXToday
Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- Application Programming Interface (API)unmatched
- Automatic Call Distributor (ACD)unmatched
- Cloud Computingunmatched
- Computer Telephony Integration (CTI)unmatched
- Consultingunmatched
- Electronic Medical Recordsunmatched
- Epic Systemsunmatched
- Genesys Solutionsunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Healthcareunmatched
- Identify Issuesunmatched
- Quality Managementunmatched
- Screen Popsunmatched
- Skills-Based Routingunmatched
- Systems Administration/Managementunmatched
- Voice Response Systemsunmatched
- Workforce Managementunmatched
Description
Paladin Consulting is currently hiring a Genesys Cloud SME to join our team working onsite at our client's office located in Fort Worth, TX.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title: Genesys Cloud SME
Work Location: Fort Worth, TX
Duration: 6 month contract with option to extend
Education/Experience Required: 3 years Expert-level Genesys Cloud CX experience
Job Description :
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title: Genesys Cloud SME
Work Location: Fort Worth, TX
Duration: 6 month contract with option to extend
Education/Experience Required: 3 years Expert-level Genesys Cloud CX experience
Job Description :
- This role is solely focused on Genesys Cloud CX. Needing an inhouse Genesys Cloud SME to assist with Genesys cloud migration.
- Seeking a true Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform.
- Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform.
- Required Experience: 3 years Expert-level Genesys Cloud CX experience (this is the primary requirement).
- Hands on experience configuring ACD routing, IVR/Architect flows, queues, skills-based routing, and platform administration.
- Experience integrating Genesys Cloud with Epic EMR, including CTI, screen pops, and data passing.
- Strong background with Genesys Workforce Management (WFM) and Quality Management (QM) modules.
- Experience with Genesys Cloud APIs, data actions, reporting, troubleshooting, and platform optimization.
- Previous experience supporting a healthcare environment with knowledge of HIPAA and call-recording compliance is highly preferred.
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.
Numbers & Facts
| Location | Fort Worth, TX |
Similar Jobs
- New!
- New!
Business Development Manager, HVAC ABM Industries
Irving, TX1 day ago - New!
Supply Chain Systems Manager KOHLER
DeSoto, TX6 days ago- $85,000–$102,000 Per Year
Skyward Qmlativ Trainer iSphere Innovation Partners, LLC
Lewisville, TX20 days ago- $23 Per Hour
- Temporary
- Contractor
- Full-time