Description: We are looking for an experienced IVR/Chatbot Developer to manage and develop advanced IVR applications and integrate speech recognition systems. This role will involve working with third-party integrations and various communication protocols to enhance CX systems. Required 7 to 10 years of experience resource. Key Responsibilities:
Develop and manage IVR and chatbot solutions, natural language understanding (NLU) systems and grammars.
Implement third-party integrations with AWS Lambda (NodeJS and/or Python), Lex, Amelia, Polly, and CRM systems like Salesforce.
Utilize web services, APIs, and other communication protocols to integrate IVR systems with other computer systems (e.g., SOAP, VXML, SQL, XML, REST).
Design, develop, and support advanced IVR applications in an object-oriented programming language.
Required Qualifications:
Experience: Advanced understanding of IVR technology, telecommunications devices, networks, software, and systems.
Integration: Experience with third-party integrations and cross-system communication protocols.
Development: Proficient in software development using object-oriented programming languages.
Preferred Qualifications: Experience with building and integrating Google CCAI solutions.