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Genesys Manager / Analyst

DCM Infotech Solutions Inc
  • KCMO, MO
  • $60–$68 Per Day
  • Contractor
  • Quick Apply
1 day ago

Job Description

Expertise in building metrics and data analytics dashboards, IVR development, skills-based routing agent profiles, as well as documentation to train operational staff to take this over. Further experience needed in Workforce optimization - workforce management and quality assurance.

Job Responsibilities

Genesys Manager / Analyst - 2-5 years of Genesys Command Centre and operational execution expertise with Genesys Cloud CCaaS.

Numbers & Facts

LocationKCMO, MO
Job TypeContractor
Salary$60–$68 Per Day

Qualifications

Genesys Command Centre and operational execution expertise with Genesys Cloud CCaaS.

Skills

  • Analysis Skillsunmatched
  • Genesys Solutionsunmatched
  • Quality Assuranceunmatched
  • Workforce Managementunmatched

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