Providing L2 Support for Genesys PureEngage Connect Applications.
Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings.
Implementation and support of inbound/outbound interaction management solutions for different customers.
Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing.
Performing Health Checks of Genesys Applications.
Genesys contact center application support during Server patching and database activity.
Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME.
Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting.
Loading and Releasing Strategy from the Route Point as per the Change Request.
Supporting and maintaining Genesys contact center software.
Provide technical support on planned patching activities for Windows and Linux environment.
Numbers & Facts
Location
Malvern, PA
Skills
Call Center Softwareunmatched
Call Routingunmatched
Change Requests/Ordersunmatched
Computer Telephony Integration (CTI)unmatched
Contact Managementunmatched
DNS (Domain Name System)unmatched
Genesys Routing Productsunmatched
Genesys Solutionsunmatched
Identify Issuesunmatched
Linux Operating Systemunmatched
Microsoft Windows Operating Systemunmatched
SIP (Session Initiation Protocol)unmatched
Server Supportunmatched
Software Administrationunmatched
Software Patchesunmatched
Technical Leadershipunmatched
Technical Supportunmatched
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