Genesys Reporting Expert

Job Title: Genesys Reporting Expert

Company Overview:

Software International (SI) supplies technical talent to a variety of clinets ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US.

Position Overview:

We are currently seeking a Genesys Reporting Expert to join our clients' team on a contract basis. As a Genesys Reporting Expert, you will be responsible for designing, developing, and implementing reporting solutions for our clients using Genesys software. This is a great opportunity for someone who is passionate about data analysis and has a strong understanding of Genesys reporting capabilities.

Key Responsibilities:

- Assess gaps between Cisco and Genesys systems being used

- Work with key business stakeholders in identifying Genesys reporting needs 

- Design and develop reporting solutions for clients using Genesys software

- Collaborate with cross-functional teams to gather reporting requirements and ensure timely delivery of solutions

- Create and maintain documentation for reporting solutions and processes

- Troubleshoot and resolve any technical issues related to reporting

- Stay updated on the latest Genesys reporting features and provide recommendations for improvement

- Conduct training sessions for clients on how to use Genesys reporting tools effectively

- Prepare and present reports to clients and stakeholders on the performance of reporting solutions

- Ensure data accuracy and integrity in all reporting processes

- Assist supporting an a large Cisco to Avaya migrations

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- Minimum of 3 years of experience in a similar role, preferably with Genesys reporting tools

- Strong understanding of Genesys reporting capabilities and best practices

- Excellent analytical and problem-solving skills

- Proficient in SQL and other data analysis tools

- Experience with data visualization tools such as Tableau or Power BI

- Excellent communication and interpersonal skills

- Ability to work independently and in a team environment

- Strong attention to detail and ability to meet tight deadlines

Contract Details:

This is a contract position based in Chicago, IL, USA. The duration of the contract will be determined based on the project requirements. The selected candidate will be offered a competitive hourly rate.

If you are a self-motivated individual with a passion for data analysis and a strong understanding of Genesys reporting, we would love to hear from you. Join our team at Software International and be a part of our exciting journey towards providing cutting-edge technology solutions to our clients.