Genius NYC

Genius NYC

Apple

Chelsea, 401 W 14th St

Base pay starts at $30.85/hr

Health Insurance, Dental Insurance, PTO, 401K

As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer mentorship, knowledge, and even tips and training. At Apple, we care about improving our services. We're looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current.

Discover even more benefits of doing what you love. Apple's most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We're proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company's success. You'll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on Apple products.

Key Qualifications

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of customer appointments.
• An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices.
• Excellent prioritization skills and an ability to make decisions quickly.
• Excellent verbal and written communications skills.
• Success in team environments, demonstrating shared responsibility and accountability with other team members.
• Flexibility with your schedule. Your work hours will be based on business needs.

Apple is hiring for a Genius NYC Position in Chelsea, New York City.