Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Title: GeoSpatial Analyst MAP
Location: Santa Clara, CA
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Location: Santa Clara, CA
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
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- Per business leaders, it is required that we have "L2" equivalent techs providing support to advanced tech savvy end users in the medical robotics industry.
- A variety of L2 level responsibilities exist supporting the users and their MLL technologies across a wider breadth of PC footprint.
- Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies.
- Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems.
- Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.
- Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs.
- Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
- Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
- Acts as a technical liaison with user groups and other IT partners for systems support and implementation.
- Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
- Responsible for partnering with the business units supported to understand the business impact of support issues.
- Responsible for the analysis, design, and implementation of desktop technology life cycle management processes including technology procurement, refresh, and disposition.
- Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects.
- Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.
- Demonstrates creativity and initiative in problem solving.
- Technical documentation of hardware/software additions or changes.
- Updates inventory additions and changes to the inventory database.
- Updates and closes trouble tickets and service requests.
Skills:
- 5+ years of progressive experience in the desktop environment, at least 1 year with desktop Linux environment, knowledge of validated systems (GxP).
- Advanced knowledge and understanding of Windows desktop operating systems.
- Advanced knowledge and understanding of Linux on the desktop, requires previous Ubuntu experience - KEY requirement - knowledge of how scripts work - shell scripts, pearl.
- Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization.
- Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
- .
- Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Windows 7, Windows 10, Linux) and office automation software, with expert level knowledge in at least one area of specialization.
- Ability to perform troubleshooting and analysis of Microsoft Office 365.
- Intermediate knowledge and understanding of LAN environments.
- Intermediate knowledge of communication protocols.
- Intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange).
- Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems.
- A demonstrated ability to encourage and model positive cross-team partnerships.
- Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
- Audio Video setup and troubleshooting skills.
- Knowledge of printer Maintenance.
- Nice to have - Windows Domain and Azure knowledge.
PREFERRED QUALIFICATIONS
- College degree or equivalent experience.
- Microsoft Certified Systems Engineer (MCSE).
Years of Experience:
- 4 Years of Experience.
Top Skills Required :
- Advanced knowledge and understanding of Windows, Mac, Linux, desktop. Able to troubleshoot break fix, common applications like Outlook.
- Advanced knowledge and understanding of Windows desktop operating systems.
- Pharma Experience in Manufacturing, Labs & Logistics, understanding of GXP and GMP and change management process.
TekWissen Group is an equal opportunity employer supporting workforce diversity
Numbers & Facts
| Location | Santa Clara, CA |
| Industry | Computer/IT Services |
| Salary | $28.57 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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