Geospatial Support Specialist

Geospatial Support Specialist
Sioux Falls, SD 57198

Location: Flexible for on-site, hybrid, or remote from a U.S. based location

Job Description:
Anakim Consulting Inc. is hiring a Geospatial Support Specialist to support the USGS EROS User Services team focused on inquiries related to NASA Earthdata. Qualified candidates will have experience working with hyperspectral geospatial data and the ability to provide data and access support in a dynamic environment. This position requires experience with remote sensing tools, coding knowledge to troubleshoot Python and R code questions, and an interest in ongoing learning about NASA Earthdata products and services.

Daily responsibilities include:

• Answer inbound User Service’s phone calls, emails, web-form submissions, and Earthdata Forum posts.
• Make follow-up phone calls to resolve user issues.
• Research and assist with resolving user questions and issues.
• Review and write basic code snippets to support users in accessing and processing geospatial data.
• Raise issues beyond personal technical knowledge to appropriate technical points of contact.
• Build strong working relationships and deliver responsive, friendly support to management, colleagues, and end users through effective daily communication and customer service.
• Provide specialist support for a subset of datasets and serve as a technical point of contact for peers regarding those data.
• Review and maintain project-related webpages for content accuracy.
• Draft and maintain frequently asked questions for data products and publish content to the web.
• Create and conduct webinars and conference presentations on various datasets and tools.

Additional responsibilities include:

Initiate and improve internal User Services Standard Operating Procedure (SOP) documents and assist in their maintenance.

• Perform occasional testing and evaluation of data products and related software.
• Gain knowledge of additional NASA Earthdata processes and products relevant to EROS User Services.
• Attend meetings to represent User Services concerns, products, and processes.
• Maintain regular attendance and punctuality.
• Perform other duties as assigned.