Compensation and Benefits, Disability Insurance, English Language, Flexible Spending Accounts, Gaming, Licensing, Life Insurance, Lift/Move 35 Pounds, Maintain Compliance, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Retail, Sales, Sales Operations, Stewardship, Telephone Skills, Transaction Processing/Management, Tuition Reimbursement
The Role: Artistry in Service
As a Gift Shop Associate, you are a brand ambassador. You aren’t just "ringing up items"—you are providing expert recommendations, sharing local knowledge, and ensuring that every guest’s journey is elevated by their visit to your shop.
Essential Duties & Responsibilities:
- The Chamonix Welcome: Greet every guest with a genuine smile and a warm, proactive welcome.
- Curated Selling: Act as a personal shopper by identifying guest needs and suggesting the perfect memento or essential.
- Luxury Presentation: Efficiently process transactions while engaging in sophisticated conversation and meticulously wrapping purchases to our 4-star standard.
- Financial Stewardship: Manage currency and point-of-sale operations with accuracy and efficiency.
- Information Hub: Serve as a resort expert, answering questions about the Gift Shop and the broader Chamonix Resort.
- Operational Excellence: Maintain a pristine shop environment, process paperwork neatly, and answer phones with a "smile you can hear."
- Compliance: Maintain strict adherence to the Colorado Limited Gaming Act and internal safety protocols.
Requirements
- Licensing: Must possess (or be able to obtain) a valid State of Colorado Gaming License.
- Education: High school diploma or equivalent.
- Experience: Previous experience in upscale retail or luxury hospitality is preferred.
- Communication: Exceptional English verbal skills.
- Agility: Ability to stand for a full shift and lift up to 35 lbs. We are a fast-paced resort; you must thrive under pressure and remain organized.
COMPENSATION AND BENEFITS
$17.00 an hour + tips, based on experience
Full House Resorts provides a robust benefits package for all employees and eligible family members, including:
- Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
For the employees, Full House Resorts provides:
- Financial Security: Life insurance, disability coverage, and supplemental benefits.
- Retirement Savings: 401(k) plan with company matching after one (1) year of service.
- Paid Time Off: Generous PTO program.
- Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
- Wellness Perks: Complimentary local gym membership.
- Professional Growth: Tuition reimbursement and career development opportunities.
- Exclusive Discounts: Employee savings on hotel and resort services.
Why Chamonix?
We take care of our own so you can take care of our guests.
- Comprehensive Health: Medical, dental, vision, life, and disability insurance.
- Future Planning: 401k with a matching contribution after one year.
- Lifestyle: Generous PTO, free local gym membership, and tuition reimbursement.
- Easy Commute: Free transportation provided from Colorado Springs and Woodland Park.