Gift Shop Attendant

Position Summary The Gift Shop Attendant is responsible for providing professional and courteous service to guests and customers while assisting with the daily operation of the hotel gift shop. Responsibilities include assisting guests with merchandise selections, processing cash and credit card transactions accurately, promoting sales through effective and suggestive selling techniques, maintaining attractive merchandise displays, monitoring inventory, and keeping the shop clean, organized, and inviting. The Gift Shop Attendant is responsible for protecting company assets, following established cash-handling and loss-prevention procedures, and maintaining a safe and sanitary environment. The position may also assist the Front Desk and other Front Office functions as needed to support guest service and business operations. The Gift Shop Attendant is expected to demonstrate professionalism, sound judgment, accuracy, and a commitment to exceptional guest service while supporting the standards and values of Kickapoo Lucky Eagle Hotel. Essential Duties and Responsibilities Ensure compliance with applicable Tribal, Federal, and other laws, regulations, and Kickapoo Lucky Eagle Hotel policies and procedures applicable to the position. Provide the highest possible standards of guest service by actively listening and responding appropriately to guest and team member questions, concerns, and requests. Promote complete guest satisfaction by providing courteous, knowledgeable, and efficient service. Assist guests with merchandise selections and promote sales using effective suggestive-selling and upselling techniques. Maintain the gift shop in a clean, organized, attractive, and welcoming condition. Arrange and maintain merchandise displays in an attractive manner that supports sales and enhances the guest shopping experience. Monitor merchandise levels and provide accurate inventory counts to support weekly ordering, replenishment, and monthly inventory reporting. Assist with receiving, organizing, stocking, labeling, and displaying merchandise as directed. Protect company and gift shop assets against loss, damage, theft, and shoplifting by following established security and loss-prevention procedures. Handle cash, credit card, and applicable guest/player point transactions accurately and in accordance with established procedures. Balance and secure assigned cash and payment transactions and immediately report discrepancies or irregularities through established procedures. Maintain accurate records and documentation related to sales, inventory, transactions, and other assigned gift shop activities. Communicate regularly with the Gift Shop Manager or designated supervisor regarding shop-related concerns, guest service requests, inventory needs, fast-moving merchandise, and other matters affecting sales or guest satisfaction. Assist with monitoring merchandise trends and customer preferences to support appropriate stocking and sales efforts. Maintain awareness of shop surroundings and promptly report suspicious activity, safety concerns, damaged merchandise, theft, or other security concerns through established procedures. Assist at the Front Desk as needed to support guest service, including assisting guests in the lobby and performing other Front Office support functions within the team member's training and authorization. Maintain a professional appearance and ensure the assigned work area, displays, counters, storage areas, and equipment remain clean and orderly. Follow established procedures for the handling, storage, and protection of confidential information and guest information. Maintain effective communication with Front Office leadership and other departments to support efficient hotel operations and a positive guest experience. Participate in departmental meetings, training, cross-training, and other learning opportunities as assigned. Demonstrate and promote KLECH core values and MAD skills in all interactions with guests, team members, and leadership. Maintain the security and confidentiality of information entrusted to the position. Attend and satisfactorily complete all required training as assigned. Be available to work all shifts and varying schedules, including evenings, weekends, holidays, and other periods as business needs require. Perform all duties in accordance with established safety, security, guest service, cash-handling, and operational procedures. Perform other duties as assigned. Note: The essential functions listed above are intended to provide a general representation of the duties and responsibilities of the position and are not intended to be an exhaustive list. Duties and responsibilities may be modified based on organizational needs and as determined by management. Knowledge, Skills and Abilities Ability to work independently with minimal supervision while following established procedures and standards. Ability to establish and maintain effective working relationships with the General Manager, Directors, Managers, supervisors, team members, guests, vendors, and other individuals. Ability to work effectively in a fast-paced environment and remain professional under pressure. Ability to manage multiple responsibilities, prioritize tasks, and meet established deadlines. Strong critical-thinking, problem-solving, analytical, sales, and guest-service skills. Positive attitude with strong organizational skills and the ability to take initiative. Basic mathematical ability, including the ability to add, subtract, multiply, and divide accurately when handling cash, inventory, pricing, and transactions. Ability to identify and communicate problems, collect relevant information, establish facts, and assist in determining appropriate solutions. Ability to understand and follow written and verbal instructions, policies, procedures, and other job-related materials. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels. Ability to work effectively as part of a team and demonstrate professionalism, cooperation, empathy, and enthusiasm. Ability to maintain confidentiality and appropriately safeguard sensitive information. Strong verbal and written communication skills in English. Ability to provide professional hotel guest service and follow established guest-service standards. Ability to operate or learn point-of-sale systems, computers, payment terminals, inventory systems, and other technology used in the gift shop. Ability to accurately handle cash, credit card transactions, and other approved forms of payment. SUPERVISION EXERCISED This position does not have regular supervisory responsibilities. The Elite Detail works under the direction of the Housekeeping Supervisor and is expected to perform assigned duties independently while following established procedures, cleaning standards, and safety requirements