Gift Shop Attendant

Hospitality Gift Shop Attendant – Job Description

Position Summary

The Hospitality Gift Shop Attendant is responsible for providing excellent customer service, maintaining store appearance, and assisting guests with purchases in a gift shop setting. This role supports overall guest satisfaction by creating a friendly and efficient shopping experience.

Key Responsibilities

• Greet guests warmly and offer assistance with product selection
• Operate the cash register and handle transactions accurately (cash, credit, etc.)
• Maintain knowledge of store merchandise, including pricing and promotions
• Restock shelves and ensure displays are neat, organized, and visually appealing
• Monitor inventory levels and report low-stock items
• Answer guest questions about products and local attractions
• Handle returns and exchanges according to store policy
• Keep the shop clean, including counters, floors, and display areas
• Follow loss prevention and security procedures
• Collaborate with team members and supervisors to meet sales goals

Qualifications

• High school diploma or equivalent (preferred)
• Previous retail or customer service experience is a plus
• Strong communication and interpersonal skills
• Basic math and cash-handling ability
• Friendly, professional demeanor
• Ability to stand for extended periods and lift light merchandise

Work Environment

• Typically located in hotels, resorts, hospitals, or tourist areas
• May require evening, weekend, and holiday shifts
• Fast-paced environment with frequent guest interaction

Skills & Competencies

• Customer service excellence
• Attention to detail
• Sales and up-selling ability
• Time management
• Teamwork and reliability