Gift Shop Clerk

Essential Duties & Responsibilities:

• Greets guests in a prompt, professional and courteous manner offering assistance

with merchandise as requested.

• Displays merchandise in a tasteful manner, suggests selections to meet customer's

needs, and emphasizes selling points of article; demonstrates use of merchandise, if

applicable.

• Prepares sales slip and receives payment for merchandise purchased.
• Reconciles and balances cash drawer at end of shift.
• Helps remove tags or labels from purchased merchandise if requested by customer.
• Places new merchandise on display; ensures all displays are well stocked and prices

are marked as required.

• Requisitions merchandise from stockroom.
• Prepares forms for employee consignments. Sells and records any consignment sale.
• Maintains cleanliness and order in gift shop by cleaning shelves, counters, and tables.
• Exchanges merchandise for customers and accept returns according to established

policies and procedures.

• Keeps track of merchandise issued to authorized personnel or promotional activities.
• Observes behavior of customers entering gift shop; reports suspicious behavior to

supervisor or security.

• Attends and participates in regularly scheduled staff meetings.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Assists in researching new items to compliment the gift shop and guests.
• Assist in working with artists for setting up consignment agreements.

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Position Classification & Description

Gift Shop Clerk

Revised January 2022

• Assists with inventory during the first of each month.
• Performs other duties as required.

Minimum Qualifications:

High School Diploma or GED plus six (6) months retail experience. Must meet all

knowledge, skills and abilities. Must be eighteen (18) years of age for Arizona properties

and twenty-one (21) years of age for New Mexico properties. No felony, theft or stealing

convictions. Must be able to successfully pass a pre-employment drug/alcohol screen,

background investigation, obtain and maintain gaming license. Navajo preference.

Knowledge, Skills and Abilities:

• Knowledge of retail operations.
• Knowledge of basic math and arithmetic.
• Knowledge of cash handling.
• Knowledge of casino operations.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying

social and cultural backgrounds.

• Ability to establish and maintain professional relationships with co-workers at all

levels.

• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.

Physical Demands:

While performing the duties of this job, the employee may be required to stand for

prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or

crouch, and have normal auditory, visual acuity, and verbal communications skills. The

employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

Work is generally performed in a Casino retail setting with a moderate noise level.

Extended hours and irregular shifts are required. Tight time constraints and multiple

demands are common.