Gigi's Gourmet Server

Job Title:       Gigi’s Gourmet Server

Department:  Food & Beverage

Reports To:    Restaurant General Manager, Restaurant Manager

Status:            Full-time, Hourly

Pay:                $17 per hour plus tips

Location:       Gurney’s Resorts & Seawater Spa, Montauk, NY

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests. GiGi’s is a refined coastal dining experience set within Gurney’s, offering seasonal, ingredient-driven cuisine with panoramic ocean views. Rooted in a modern, farm-to-table philosophy, GiGi’s blends elevated culinary technique with warm, intuitive hospitality. Our service style is polished yet approachable, delivering memorable, luxury dining experiences that reflect the sophistication of a world-class oceanside destination.

Job Summary:
The Gourmet Server at GiGi’s is responsible for delivering an exceptional, detail-driven dining experience. This role requires a deep knowledge of the menu, wine, and service standards, combined with the ability to anticipate guest needs and execute flawless service in a high-volume, upscale environment. The ideal candidate embodies professionalism, confidence, and genuine hospitality, serving as a key ambassador of the GiGi’s experience.

Key Responsibilities

Guest Experience & Service Excellence

• Provide warm, polished, and attentive service from greeting through departure
• Anticipate guest needs and personalize the dining experience
• Maintain a strong presence on the floor while managing multiple tables seamlessly
• Handle guest feedback with professionalism and resolve concerns promptly

Menu & Product Knowledge

• Demonstrate expert knowledge of food, wine, and cocktail offerings
• Confidently describe dishes, ingredients, and preparation techniques
• Guide guests through menu selections and provide thoughtful recommendations
• Execute strategic upselling to enhance the guest experience

Service Execution

• Follow refined service standards including proper pacing, coursing, and table maintenance
• Ensure accuracy of all orders entered into Simphony POS
• Coordinate with kitchen and bar teams to ensure timely and accurate delivery
• Maintain impeccable table presentation and attention to detail

Team Collaboration

• Work closely with support staff, runners, and bartenders to ensure seamless service
• Contribute to a positive, professional team environment
• Assist in maintaining overall dining room standards and cleanliness

Qualifications

• Previous experience in upscale or fine dining preferred
• Strong knowledge of food, wine, and service etiquette
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced, high-volume environment
• Flexible schedule, including weekends and holidays

Preferred Attributes

• Passion for hospitality and guest engagement
• Strong attention to detail and presentation
• Composed, confident, and solution-oriented under pressure
• Natural ability to connect with guests in a genuine, refined manner

Physical Requirements:

• Ability to stand and walk for extended periods.
• Must be able to lift, push, or carry up to 40 lbs.
• Frequent bending, stooping, and reaching.
• Comfortable working in a high-energy, loud, and fast-paced environment.

Pay Range and Compensation Package:

• $17 per hour plus tips
• Paid time off
• Employee discounts on accommodations, dining, and spa services.