Responsible for reviewing and evaluation of locate requests, and appropriate utility/vendor response to ensure protection of company assets from damages on the electric distribution system and ensure regulatory compliance related to utility response to locate requests.
Will review incoming locate requests in a software app, screening tickets. Will determine if the need to have a field locate performed.
Must-have-skills: Need to have either GIS mapping experience, locating (underground locator/utility mapping), or survey work.
Responsibilities
· Use online Ticket Management System, information in the MO811 locate request, mapping system, and other tools to review and either status or assign 811 ticket requests within prescribed timelines
· Use assigned tools to effectively communicate with excavators, locate contractors, and company personnel regarding Underground electric facilities
· Identify deficiencies and errors in the mapping system and communicate to the mapping team for correction
· Perform locate ticket status audits utilizing post-locate photos and other work tools to enhance oversight of locate contractor personnel performance and increase risk mitigation for high-risk excavators
· Identify opportunities to improve locate ticket management behaviors and use of MO811 locate request tools for internal and external excavators
· Perform field audits as required
Qualifications
- Associates Degree required.
- GIS certificate preferred
- Utility mapping, underground utility locating, print reading, surveying, or real estate experience preferred.
- Ability to read and interpret mapping system and other GIS-related source information.
- Proven ability to read and interpret legal land descriptions, maps, plats, and aerial photographs.
- Proficiency with PC applications including Microsoft Office Suite required.
- Must be able to work independently in a fast-paced environment with hard deadlines with minimum supervision.
- This position is subject to call-out outside of normal business hours including emergency callouts for storm response and third-party damages. Travel may be required.