MAX VENDOR RATE: $35 -- HYBRID, 3 days week at office in TROY, MICHIGAN
Role & Responsibilities:
- Review of customer feedback.
- Classifying & analyzing customer feedback.
- Establishing trends and communicating the analysis with Vendor s onshore
counterparts
- Strong verbal & written communication skills,
- Strong Banking knowledge.
- Good MS Excel & presentation skills.
- Knowledge of various Regulations including CFPB and OCC,
- Collaborate with team members to achieve performance targets.
- Identify and escalate priority issues to the appropriate channels.
- Offer solutions and alternatives to customers in a timely manner.
- Ensure customer satisfaction by providing high-quality service.
- Participate in training sessions to enhance product knowledge.
- Adapt to new processes and technologies as required.
- Maintain a positive and professional demeanor at all times.
- Contribute to team meetings and share best practices.
TOP 3 SKills
1. Strong verbal & written communication skills,
2. Good MS Excel & presentation skills.
3. Strong Banking knowledge including knowledge of various Regulations including CFPB and OCC