We are seeking an experienced Global Account Director based in the Los Angeles area.
The ideal candidate will have a proven track record in delivering complex hospitality programmes for international sporting events, with extensive experience managing premium guest experiences at scale.
In this role, you will be responsible for the end-to-end delivery of large-scale event hospitality programmes, from strategic planning through to on-site execution. This is a hands-on delivery position focused on creating, managing, and delivering exceptional guest experiences at major global events. It is not a sponsorship or partnership management role.
You will work closely with global clients to bring their vision to life, ensuring every aspect of the hospitality programme is delivered seamlessly and to a world-class standard.
The initial focus of this role will be on a major global sporting event taking place in the United States in 2028, with the opportunity to lead additional projects for future editions of the same event in other countries. The role will require immediate international travel to the UK and potentially to client locations, with extensive international travel expected post-2028.
Key Responsibilities:
project manage the planning and operational delivery of client hospitality programmes
create and effectively manage a budget(s)
manage key client relationships
co-ordinate key stakeholder engagement and their involvement in major events
Working with the other departments to plan and manage all programme elements - Hotel, Ticketing, FB, Transport, Premiums, Print and Production, Onsite offices, Accreditation and Staffing.
Develop guest experience in line with client aims and local market knowledge pre-event, and actively manage the guest experience onsite
Develop and manage relationships with key stake holders from suppliers to the organising committee
manage an internal iLUKA team the size of the team will be driven by the project
Continual evaluation of work undertaken and seek ways to improve the management of activity on behalf of a client
Work with other members of the agency team to maximise supplier relationships both commercially and excellence in delivery
Draw upon case history and industry best practice to deliver excellence in event planning and delivery
Skills, Knowledge, Expertise:
Proven experience working in hospitality event management and / or experiential at the Olympic Games
Significant project management experience
Previous evidence in the management of senior stakeholders in public and/or private sector
Previous work with International and National Governing Bodies of sport / organising committees
Sponsorship rights delivery and activation experience
Excellent interpersonal and relationship skills
Effective resource planning
Commercial acumen and budget management
Attributes:
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload
When reviewing CVs we will consider you against all available roles, there is no need to apply for multiple positions.