Global Account Support Specialist

Janel Group

Houston, Texas

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JOB DETAILS

SKILLS

Analysis Skills, Brokerage, Communication Skills, Customer Relations, Customer Service Operations, Customer Support/Service, Detail Oriented, High School Diploma, Inventory Management, Inventory Reports, Logistics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Operational Support, Order Management, Order Processing, Organizational Skills, Power BI, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Improvement, Record Keeping, Shipping Documents, Shipping/Receiving, Time Management, Trucking, Warehousing, Writing Skills

LOCATION

Houston, Texas

POSTED

9 days ago

Global Accounts Support Specialist

The Janel Group Global Accounts Support Specialist provides day-to-day operational and customer support for global accounts. This role is responsible for monitoring high-volume communications, organizing and processing shipment documentation, maintaining accurate digital records, and supporting compliance-related filings. Working closely with internal stakeholders and clients, the Global Accounts Support Specialist helps ensure timely, detail-oriented execution of daily tasks while identifying opportunities to streamline and improve processes.

Primary Responsibilities

Serve as a key point of contact for both external customers and internal stakeholders, managing a high volume of phone and email communications.
Coordinate and manage shipping orders and transportation quotes in alignment with customer requirements and company standards.
Collaborate with drivers and brokerage partners to develop pricing, routing, and shipment solutions.
Accurately enter orders into the order management system and oversee dispatch execution.
Prepare, distribute, and maintain all required shipping and dispatch documentation.
Monitor shipments from initiation through final delivery to ensure on-time and accurate completion.
Provide Proof of Delivery (POD) and finalize shipment close-out in a timely manner.
Maintain and analyze inventory reports to support operational accuracy.
Partner closely with warehouse, brokerage, customer service, and operations teams to ensure seamless execution.
Act as a liaison between global accounts and Janel support teams to support service excellence.
Maintain consistent communication with drivers to support shipment coordination and issue resolution.

Qualifications

High school diploma or equivalent required; some college or logistics-related coursework, preferred.
1–3 years of experience in logistics, trucking, dispatch, or a related field, required.
Strong working knowledge of MS Office products (Word, Excel, PowerPoint, Outlook, etc.), required.
Power BI experience, preferred.
Strong organizational skills and attention to detail, required.
Ability to multitask in a fast-paced environment, required.
Comfortable communicating with customers, drivers, and internal teams, required.
Outgoing and customer-focused demeanor, required.
Strong written and verbal communication skills, required.

About the Company

Janel Group

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