Global Business Process Owner - Order to Cash

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.

Job Description

Who we are looking for
The Order to Cash (O2C) process is one of the most critical, cross-functional value streams in a global enterprise, spanning Sales, Operations, Supply Chain, Finance, and Customer Experience. It directly impacts revenue realization, cash flow, customer satisfaction, and overall operational efficiency.

As transaction volumes increase and business models evolve, functional optimization alone is no longer sufficient. Bose is establishing a dedicated Business Process Owner - Order to Cash to provide end-to-end accountability for the performance, design, and continuous transformation of the global O2C process. A defining aspect of this role is the applied use of process mining and AI-enabled insights to gain objective visibility into process execution and drive fact-based, cross-functional improvement.

What You'll Do
The Business Process Owner - Order to Cash owns the global O2C process end to end, from order capture through cash collection. The role sets the process vision, operating model, performance metrics, and transformation roadmap, and serves as the single business authority for how O2C operates and evolves across the enterprise.

By leveraging process intelligence, advanced analytics, and applied AI, the BPO drives simplification, standardization, and scalability-ensuring that decisions related to process design, automation, and digital enablement are grounded in data rather than functional silos or legacy practices.

What you will be responsibile for
End-to-End Process Ownership

• Own global O2C process standards, controls, and performance outcomes across regions and business units.
• Establish governance to prioritize improvements and resolve cross-functional issues.
• Act as the single point of accountability for O2C process performance.

• Define and manage O2C KPIs, including order cycle time, invoice accuracy, dispute rates, Days Sales Outstanding (DSO), and cash application effectiveness.
• Use process mining to identify bottlenecks, deviations, and conformance gaps.
• Translate insights into quantified opportunities and prioritized improvement initiatives.

• Lead continuous improvement and end-to-end process redesign across order management, fulfillment, invoicing, and collections.
• Identify root causes of delays, errors, and revenue leakage, and validate impact over time.
• Partner with IT and Automation teams to enable simplified, standardized, and scalable workflows.

• Champion AI-enabled and intelligent automation use cases across the O2C lifecycle.
• Prioritize opportunities such as predictive risk scoring, automated exception handling, and intelligent dispute resolution.
• Ensure solutions deliver measurable business outcomes and align with governance and compliance standards.

• Drive adoption through structured change management, communication, and training.
• Influence senior stakeholders across Sales, Finance, Operations, and Technology without direct authority.
• Foster a data-driven, continuous improvement culture.

What we value
Education and experience

• 10+ years of experience in Order to Cash, Finance Operations, Business Process Management, or related roles.
• Bachelor's degree in Business, Finance, Operations, Information Systems, or related field required.
• Proven ownership of complex, cross-functional, end-to-end processes in a global environment.
• Hands-on experience with process mining, process intelligence, or advanced analytics.
• Track record leading process transformation, automation, or digital finance initiatives.
• MBA or advanced degree preferred.

At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Framingham, Massachusetts is: $106,400-$146,300.The hiring range for other Bose work locations may vary. In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company-driven by purpose, guided by our values, and united by a belief in the power of sound. As the world leader in audio experiences, we're creating what's next-pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Let's Make Waves.

Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. The EEOC's "Know Your Rights: Workplace discrimination is illegal" Poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to applicant_disability_accommodationrequest@bose.com. Please include \"Application Accommodation Request\" in the subject of the email.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.