Global Customer Experience Specialist

Job Description

Handle inquiries from global customers about e-commerce, product, and technical issues via email, online chat, and phone, delivering professional and effective solutions;

Collect and analyze user feedback to help improve existing products and service processes;

Build and maintain positive communication with users to enhance customer satisfaction and loyalty;

Collaborate closely with other team members to achieve departmental goals and ensure service excellence.

Requirements

To be considered for this role, you should have:

1. Bachelor's degree or above, with strong command of English in listening, speaking, reading, and writing;

2. Strong learning ability, eager to acquire new knowledge and embrace challenges;

3. Excellent logical thinking, communication skills, and customer service mindset;

4. Meticulous, responsible, and proactive in identifying issues and proposing effective solutions;

5. Experience with smart hardware products or global customer service is preferred.