Global Executive Program Director

Global Program Leadership & Orchestration 

• Own and lead the program day-to-day, ensuring consistent execution, governance, and performance across all regions globally
• Establish and maintain global operating standards, processes, and governance frameworks
• Orchestrate delivery across a hub-and-spoke model, anchored in Columbus, OH with regional leadership in North America and EMEA
• Serve as the central leader aligning service delivery, account management, and operations functions under a unified strategy  

Client Partnership & Executive Engagement 

• Act as the primary executive partner to stakeholders, with a strong relationship to the Global Chief Procurement Officer (CPO)
• Lead all Executive Business Reviews (QBRs), strategic planning sessions, and long-term roadmap discussions
• Provide strategic advisory on workforce optimization, program expansion, and operating model evolution
• Build and maintain trusted relationships with senior leaders across procurement, HR, finance, and business units 

Financial & Commercial Ownership 

• Support the program’s P&L, including revenue performance, margin optimization, and cost management
• Identify and drive opportunities for program expansion, value creation, and commercial growth
• Ensure financial discipline across all aspects of delivery, including vendor management, workforce utilization, and operational efficiency 

Operational Excellence & Delivery Oversight 

• Oversee day-to-day delivery of MSP, EOR, and AOR services, ensuring alignment with SLAs, compliance standards, and client expectations
• Drive operational consistency across regions while allowing for market-specific nuances
• Lead resolution of complex escalations related to payroll, worker classification, compliance, and program performance
• Ensure high-quality reporting and insights to support client decision-making 

Global Team Leadership 

• Lead, coach, and develop a global team (17+) across service delivery, account management, and operations
• Partner with regional leads (North America, EMEA) to ensure alignment, accountability, and performance
• Build a strong, collaborative team culture focused on accountability, continuous improvement, and client success
• Oversee organizational design and resource planning to support program growth 

Transformation, Innovation & Expansion 

• Support and execute the global program roadmap, including new capability launches and market expansion
• Lead enterprise-wide change management initiatives to drive adoption of new processes, tools, and service models
• Identify and implement process improvements, automation, and technology enhancements
• Drive expansion into new regions and capabilities in alignment with client strategy 

Compliance, Risk & Governance 

• Serve as operational compliance lead, ensuring compliance with all applicable labor laws, classification standards, and regulatory requirements
• Maintain strong governance across payroll, onboarding, classification, and vendor engagement processes
• Partner with internal and external stakeholders to proactively identify and mitigate risks
• Ensure audit readiness and defensible program operations at all times