Global Field Ops Technician, GFO AMER

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Amazon Web Services (AWS), Application Programming Interface (API), Automation, CCNA - Cisco Certified Network Associate, Cisco IOS (Internetworking Operating System), Cloud Computing, Collocation, Communication Skills, CompTIA A+, CompTIA Network+, Computer Engineering, Cross-Functional, Customer Experience, Customer Relations, Equipment Maintenance/Repair, Hardware Installation, Identify Issues, International Business, Inventory Management, Linux Operating System, Maintain Compliance, Mentoring, Microsoft Product Family, Microsoft Windows Operating System, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Operating Systems, Network Operations Center, Network Security, Network System Hardware, Network Testing, NoSQL, On Site Support, Operating Systems, Operational Improvement, Operational Strategy, Operations Management, Problem Solving Skills, Product Support, Red Hat Linux Operating System, Relational Databases (RDBMS), Safety Standards, Safety/Work Safety, Site Evaluation, Standard Operating Procedures (SOP), Standards Development, Startup, Supply Chain, Team Player, Testing, Unix Operating Systems, Willing to Travel

LOCATION

Seattle, WA

POSTED

30+ days ago

Description AWS Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. We are looking for a GFO Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a GFO technician, you will maintain and operate the world's largest cloud computing infrastructure across a number of local and remote locations across Americas. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities This is a customer-facing role that requires strong technical, communication, and problem-solving skills. Your activities will include (but not limited to): - Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise - Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment - Installing/expanding/provisioning AWS infrastructure at the third-party premises, data center, and/or non-traditional environment - Troubleshooting network installations & configurations and performing network testing, break/fix and/or decommissioning and solving complex problems - Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience - Conduct day-to-day business, both internally and with external customers - Required travel up to 30% on average. You will be required to travel between locations to install, service, and retrieve AWS equipment. - Physical ability to push and/or pull heavy objects into position (regularly lift up to 18kg and participate in team lifts of 30 kg) - May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies - May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards. - May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines. - Most of all, you will have a passion for technology along with a desire to be the best at your job every day! About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications - Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows) - 4+ years of data center engineering or operations experience - 2+ years of leading large complex programs experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Bachelor's degree, or 4+ years of relevant technical position experience - Experience working in a customer-facing environment - Experience with network operating systems such as Cisco IOS and Junos - Knowledge of power, cooling, cabling, networking hardware, inventory management, and automation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, OR, Hillsboro - 32.00 - 57.00 USD hourly USA, WA, Seattle - 32.00 - 57.00 USD hourly

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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