Global Head of Human Resources - US

Meet Compass

We are a full-service Business Process Outsourcer (BPO) that partners with brands to power growth through exceptional customer experience. Compass was built by e-commerce trailblazers who couldnt find a customer service partner as innovative as they wereso they created it themselves.

While many companies view customer care as a basic cost center, we know it is a strategic engine for growth. By delighting customers, actively listening to their feedback, and translating those insights into actionable product data, we transform everyday support into a powerful tool for scaling businesses.

Because we do things differently, we set a high bar for our talent. In return, we operate with total transparency, treat our team fairly, and invest in your development. We dont just want you to take a job; we want you to grow a lasting career with us.

The Role

We are looking for a strategic, agile, and culturally fluent Global Head of Human Resources to architect and lead our global HR operations. You will not be managing a traditional corporate, salaried workforce. You will be the champion for a large, globally distributed, and high-volume hourly call center team. We need a builder who thrives in a high-growth startup environment and can expertly balance scaling global operations with maintaining an exceptional, engaging remote culture.

Key Responsibilities

• Global Talent Strategy: Oversee high-volume recruiting and rapid onboarding across the US, LatAm, and the Philippines to meet dynamic client demands.
• Management: Execute performance management, compensation planning, and retention strategies specifically tailored to hourly, remote call center professionals.
• Tech & Automation Enablement: Partner with our operations and tech teams to integrate tools that streamline HR workflows.
• Global Compliance: Navigate international labor laws, payroll complexities, and cultural nuances. Manage relationships with vendors to ensure flawless operational compliance in all operating regions.
• Systems Optimization: Lead the evaluation, implementation, and optimization of our HRIS tools.
• Culture & Engagement: Drive asynchronous communication best practices and remote engagement initiatives that make our globally distributed team feel connected, valued, and empowered.

What You Bring to the Table

• Extensive Leadership Experience: 10+ years of progressive HR leadership, ideally within a BPO, or fast-scaling remote startup.
• Hourly & Global Expertise: Proven track record of managing a large, distributed hourly workforce across multiple time zones, specifically with deep knowledge of the LatAm and Philippine labor markets.
• Startup Agility: You are highly adaptable, comfortable with ambiguity, and possess a "builder" mentality. You know how to pivot quickly and execute without relying on bloated corporate infrastructure.
• Operational Mindset: You view People Operations as a direct driver of business outcomes, customer LTV, and agent resolution rates.
• Data-Driven Decision Making: Strong ability to leverage workforce analytics to curb attrition, improve labor efficiency, and forecast talent needs.
• HRIS Fluency: Deep familiarity with modern HR tech stacks. Knowledge of UKG is a strong plus.

What We Offer

• True Autonomy: The opportunity to build and shape the People function of a rapidly growing global company from the ground up.
• Ultimate Flexibility: A 100% remote, work-from-anywhere (within the US) environment.
• Competitive Compensation: A strong base salary and comprehensive benefits tailored for a modern workforce.
• Dynamic Culture: A fast-paced, low-ego, and highly collaborative executive team that values innovation and speed.

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Key Qualifications

• Multi-country HR leadership experience, preferably supporting both the US and the Philippines, with a strong understanding of regional employment practices and compliance.

• BPO/Shared Services/GCC experience with exposure to high-growth, fast-paced, and matrixed organizations.

• Strategic HR leader with the ability to develop and execute people strategies that align with business objectives while serving as a trusted advisor to senior leadership.

• Strong HR Generalist background with end-to-end expertise across Talent Acquisition, Compensation & Benefits, Employee Relations, Learning & Development, Performance Management, and HR Operations.

• Current organizational level: Senior Director or Assistant Vice President (AVP), or equivalent, with demonstrated experience leading regional or global HR teams.

• Proven experience leading organizational change, talent management, and workforce planning across multiple geographies.

• Excellent stakeholder management, influencing, and leadership capabilities with experience partnering with executive leadership