Location: Position can be performed from any U.S. company office with opportunity for remote work.
Position Description: Responsible for administration and support of the organization's global Learning Management System (LMS) and Knowledge Management platform across multiple regions, including the United States, Spain, Germany, and Australia. Serves as the lead global system administrator and primary point of contact for operating company administrators, ensuring both platforms are reliable, user-friendly, and aligned with global standards while supporting regional needs. The administrator will play a key role in enabling learning, knowledge sharing, and operational excellence by maintaining system integrity, organizing content, and supporting users across the enterprise.
Essential Duties & Key Responsibilities:
LMS Administration
Administer and maintain the global LMS, including user management, course setup, enrollments, and system configurations (Absorb LMS experience highly preferred)
Act as the lead global LMS administrator and primary point of contact for operating company LMS administrators
Manage and prioritize intake of requests from company administrators, including course creation, structural updates, reporting needs, and system enhancements
Establish and maintain intake processes, workflows, and service-level expectations for LMS support and changes
Upload, test, and maintain learning content (SCORM, xAPI, videos, documents)
Manage user roles, permissions, and access controls in alignment with global governance standards
Monitor system performance, troubleshoot issues, and coordinate with IT or vendors for resolution
Track training completion, certifications, and compliance requirements across regions
Validate data integrity and perform testing during and after migrations to ensure accuracy and functionality
Ensure standardization of LMS structure, naming conventions, and governance while accommodating regional or business-specific needs
Knowledge Management Administration
Administer and maintain the global knowledge management platform (e.g., SharePoint, Confluence, or similar)
Organize and manage knowledge repositories, including document libraries, templates, and best practices
Maintain taxonomy, tagging, and metadata standards to ensure efficient search and retrieval
Support and enforce content lifecycle management (creation, review, approval, publishing, archiving)
Promote knowledge sharing and reuse across operating companies
Validate data integrity and perform testing during platform updates or migrations
Ensure standardization of structure, naming conventions, and governance while supporting regional flexibility
Global Operations & Support
Support operating companies across multiple regions, ensuring consistent system use while accommodating local requirements (e.g., language, compliance)
Maintain data integrity across both platforms, including user records, content accuracy, and reporting
Generate and distribute reports and dashboards on learning outcomes, system usage, and knowledge engagement
Support integrations with enterprise systems (e.g., HRIS, SSO, collaboration tools)
Provide end-user support, training, and documentation for both systems
Support system upgrades, enhancements, and global rollouts
Ensure compliance with global data privacy regulations (e.g., GDPR) and internal IT/security policies
Provide onboarding, training, and change support to newly integrated operating companies and administrators