Global Operations Administrator II

Job Summary: The Global Operations Administrator II plays a critical role in supporting day-to-day operations, sales support, and customer service activities across U.S. and international markets. This position serves as a key liaison between customers and internal teams, ensuring accurate order processing, timely fulfillment, strong operational execution, and a consistently high-quality customer experience in a fast-paced, cross-functional environment.

Grosvenor Technology LLC (dba, GT Clocks) serves the Human Capital Management (HCM) market across North America and globally. We provide hardware, software, cloud-based solutions, and services designed to meet the complex needs of HCM solution providers and end users from small and medium-sized businesses to global enterprises. Trusted by some of the world's most recognized brands, we deliver cloud-enabled solutions that help organizations manage time, workforce, and access-related data with confidence, accuracy, and security.

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Main Duties & Key Responsibilities (include, but are not limited to):

Serve as a first point of contact for customer inquiries via phone and email, delivering professional and responsive support

Prepare quotations and process sales orders, credits, and RMAs (Return Material Authorizations) accurately and efficiently, ensuring all opportunities, cases, and transactions are properly maintained in Salesforce

Confirm pricing, Incoterms, shipping methods, stock availability, and lead times

Coordinate order fulfillment activities with Sales, Production, Logistics, and Technical teams to ensure on-time delivery

Schedule shipments, monitor deliveries, and resolve exceptions with carriers and logistics partners

Generate invoices and maintain accurate ERP records (Sage 300), ensuring alignment with Salesforce records and activities

Prepare export, shipping, and customs documentation as required to support domestic and international orders

Support compliance with ISO 9001, ISO 27001, and applicable health and safety requirements

Follow standard processes and procedures while proactively identifying, suggesting, and implementing improvements

Provide general office and operational support

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SKILLS, QUALIFICATIONS AND PERSON SPECIFICATION

Candidate Profile

This customer-facing role requires a warm, professional communicator with proven experience delivering excellent service in a fast-paced environment. The successful candidate will demonstrate initiative, sound judgment, and a strong ability to work both independently and collaboratively across teams. Experience in manufacturing, distribution, or operational support within the human capital management industry is preferred. Candidates with transferable skills from electronics, technology, or related industries are also encouraged to apply.

Education

Bachelor's degree in Business Administration or a related field, or equivalent relevant work experience

Communication

Exceptional verbal and written communication skills

Confident telephone and video conferencing manner with the ability to quickly build rapport with team members and customers

Strong interpersonal skills and a team-focused attitude

Ability to read and interpret documents (e.g., safety rules, operating and maintenance instructions, and procedure manuals)

Ability to communicate effectively with customers and employees

Follow up and attend scheduled calls with customers

Respond promptly and professionally to customers, suppliers, contractors and team members

Affinity for providing excellent customer service

Strong written communication, typing, and attention to detail

Organization

Highly organized with excellent attention to detail

Ability to solve practical problems, navigate competing priorities, and interpret written, verbal, and process-based instructions with limited supervision

Capable of prioritizing assignments in a high-demand environment

Knowledge, Skills and Other Abilities

Proficient in Microsoft Office and other relevant business software applications

Proficiency in ERP and CRM platforms. Sage 300 and/or Salesforce experience is a plus

Intermediate to advanced Excel skills are strongly preferred; Power BI experience is an advantage

Working Location / Hours / Travel

This is a fully office-based role in Cooper City, Florida, with limited flexibility for remote work based on business needs

Occasional work outside standard business hours may be required to support operational priorities

No travel requirements are anticipated

Benefits

Competitive salary

20 days of paid time off per year (increasing to 25 days after one year of service), plus 10 paid holidays

100% company-paid employee premiums for medical, dental, and vision insurance

401(k) with discretionary company match up to 6%

Opportunity to grow within a dynamic, collaborative, and expanding multinational organization

Equal Opportunity Employer

Grosvenor Technology, LLC (dba GT Clocks) is an equal opportunity employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable law.