Global People Solutions Analyst – Severance Operations

The Global People Solutions Analyst – Severance Operations supports Visa’s People Shared Services organization by managing end-to-end severance operations with accuracy, confidentiality, and care. This role partners closely with employees, managers, Payroll, Finance, Legal, Employee Relations, People Business Partners, and other People Team stakeholders to deliver consistent, compliant, and timely severance support. The Analyst will help ensure a seamless employee experience while contributing to operational excellence, process consistency, and continuous improvement. 

Essential Functions:

• Administer, monitor, and track severance cases from intake through closure, ensuring timely execution and alignment with applicable company policies and country-specific requirements. 

• Prepare, review, and coordinate severance-related documentation, including separation materials, calculation inputs, approvals, and employee communications. 

• Partner with Payroll and Finance to support accurate severance payment processing, reconciliation, and resolution of payment-related questions. 

• Serve as a knowledgeable point of contact for employees, managers, and People Team stakeholders on severance processes, timelines, policies, and procedures. 

• Maintain accurate case records, documentation, and reporting while adhering to strict confidentiality standards for sensitive employee information. 

• Collaborate with Legal, Employee Relations, People Business Partners, and other internal teams to support case management, documentation accuracy, and timely issue resolution. 

• Conduct audits, peer reviews, and data validation to support accuracy of severance calculations, documentation, case status, and operational reporting. 

• Identify process gaps, support root-cause analysis, and recommend improvements to strengthen quality, timeliness, consistency, and employee experience. 

• Use HR systems and case management tools, including Workday and ServiceNow, to research employee information, document activity, update cases, and support operational workflows.