1430798, No, 6930, 3921, 1, 0.0, 0.0, 10-Sep-2026, Global Process Owner Director, Performance Business Solutions(4900), Position Purpose
The Global Process Owner (GPO) is accountable for the end-to-end performance, design, and continuous improvement of global processes across the enterprise within a Global Business Services (GBS) operating model. The role owns process strategy, governance, standardization, and transformation to ensure processes are scalable, compliant, customer-centric, and aligned with business objectives. This role serves as the single point of accountability for process outcomes across regions, business units, service centers, and third-party providers.
Primary Responsibilities
- Own the end-to-end global process(es) (e.g., Record to Report, Procure to Pay, Order to Cash, Hire to Retire), including strategy, performance, design, and continuous improvement.
- Define and maintain the global process vision, roadmap, and target operating model aligned with business strategy, GBS objectives, and functional leadership priorities.
- Establish global standards, policies, controls, and process documentation to support consistency, scalability, and compliance.
- Establish and chair global process governance forums to drive decision-making, alignment, and accountability across in-scope teams, regions, and vendors.
- Define and monitor process KPIs, SLAs, and value metrics, including cost, quality, cycle time, and customer or stakeholder experience.
- Ensure regulatory, audit, and compliance requirements are embedded in processes and sustained across all operating environments.
- Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies to improve operational and service performance.
- Identify and prioritize automation, digitalization, and analytics opportunities, including RPA, workflow, AI, and ERP optimization.
- Partner with IT, Data, and Transformation teams to deliver process enhancements and own the related business cases and value realization.
- Serve as the primary interface between PBS, business units, functions, IT, and external providers, influencing senior stakeholders without direct authority.
- Manage change impacts and communications across an enterprise, matrixed organization to support adoption, process adherence, and capability maturity.
- Partner with PBS delivery leaders to ensure consistent execution of global processes and support vendor selection, onboarding, and performance management from a process perspective.
- Performs other duties as assigned
- Complies with all policies and standards
- 153256BR, 188 Inverness Drive West, La Crosse, Wisconsin (WI), 1st Shift, Full Time, Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement., • Bachelor's Degree
- 8-15+years in accounting, process management, shared services, GBS, or functional leadership roles., Performance Food Group, • Master's Degree/MBA
- Lean Six Sigma Black Belt or equivalent
- Certified Public Accountant (CPA) or equivalent, Colorado,
Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S., Click Here for Benefits Information