Global Product Support Engineer

ASM Company

Phoenix, AZ

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JOB DETAILS

SKILLS

Analysis Skills, Artificial Intelligence (AI), Autonomous Driving Systems, Cloud Computing, Communication Skills, Community Support, Cross-Functional, Customer Acquisition, Customer Escalations, Customer Relations, Diversity, Electricity, Electromechanics, Identify Issues, Laboratory Testing, Leadership, Leading Edge Technology, Manufacturing, Mentoring, Performance Metrics, Preventative Maintenance, Process Engineering, Product Design, Product Development, Product Engineering, Product Support, Product/Service Launch, Semiconductor Manufacturing, Semiconductors, Startup, Sustainability, System Operations, Systems Engineering, Team Player, Technical Support, Test Data, Test Plan/Schedule, United States Department of Energy (DOE), Variance Analysis, Willing to Travel

LOCATION

Phoenix, AZ

POSTED

2 days ago

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Shape the Future of ALD at ASM

Global Product Support Engineer

At ASM, our technology powers the most advanced semiconductor devices in the world-and our people are at the heart of that innovation. As a Global Product Support Engineer, you'll operate as a system-level expert at the forefront of new product development, guiding cutting-edge ALD tools from early concept through successful customer adoption.

This is a highly visible role where your expertise directly influences product design, fab performance, and customer success on a global scale. You'll partner closely with hardware, software, controls, and process engineering teams, shaping how ASM's next-generation products are built, launched, and supported worldwide.

If you're motivated by complex technical challenges, global collaboration, and the opportunity to leave a lasting mark on semiconductor manufacturing, this role was built for you.
What You'll Be Working On

In this role, you'll combine deep technical ownership with global leadership and customer impact:

Lead implementation activities across shifts and sites, owning complex incident investigations
Support global audits and troubleshoot yield excursions across multiple fabs
Design and analyze advanced DOEs, apply ANOVA, and translate data into clear, actionable insights
Define and deploy global methodologies, including control limits and tool capability audits
Mentor junior engineers and help build a strong, technically excellent global support community
Drive cross-functional RCCA efforts, implement systemic solutions, and track KPI improvements
Lead yield-enhancement initiatives, analyze probe and test data, and manage PCNs
Orchestrate global crisis-response teams and represent ASM in customer QBRs
Act as the system-level technical authority for new product development programs
Collaborate with hardware, electrical, controls, process, and software teams throughout the design lifecycle
Influence product designs with a focus on serviceability, manufacturability, and preventive maintenance
Own first build and test activities in development labs, providing real-time feedback and solutions
Develop best-known methods and procedures for service and maintenance execution
Lead customer fab readiness, installation, start-up, and production qualification for Alpha and Beta shipments
Manage field issues and customer escalations during Alpha and Beta phases
Define critical spare parts strategies and ensure readiness for new product releases

What We're Looking For

You bring strong ALD expertise, systems thinking, and the confidence to lead at a global level:

Bachelor's degree in Electromechanical, Mechanical, Chemical, or Systems Engineering with 12+ years of experience
- OR Master's degree with 8+ years
- OR PhD with 4+ years
Hands-on experience with ALD equipment
Ability to travel 25-50%
Strong analytical capabilities, including DOE design and ANOVA
Proven ability to lead global initiatives and cross-functional teams

What Sets You Apart

Experience supporting global audits and driving yield-enhancement projects
Proven success identifying and resolving multi-site, systemic issues
Strong communication skills and confidence in customer-facing roles, including QBRs
A passion for mentoring and developing junior engineers

Why ASM?

At ASM, you won't just support products-you'll help define how they succeed worldwide. You'll work alongside top technical talent, influence next-generation ALD technology, and play a critical role in bringing innovative products from the lab to high-volume manufacturing.

Apply today to be part of what's next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

About the Company

ASM Company

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