Global Security Operations Center (GSOC) Operator

Essential Job Functions:

• Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
• Assisting company employees in all concerns that pertain to safety and security
• Monitoring travel safety and security of company’s employees
• Conducting ongoing review of multiple systems and sources to detect potential risks
• Notifying and coordinating corporate response by distribution of advisories and other communications
• Compiling daily reports and incident reports
• Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises
• Provides back-up, support, and on-call function as needed

Additional Job Functions:

• Perform other related duties and special projects as required
• Gather and prepare reports on individual and team performance metrics

Minimum Qualifications and Requirements 

• High school diploma or equivalent required
• At least 18 years of age
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
• Associate’s degree or 2+ years of equivalent work experience in Military, Law Enforcement, Government, Corporate Security
• Strong Customer Service skills
• Excellent written and verbal communication skills
• Ability to read, write, and speak clearly in English
• Ability to multitask in a fast paced, at times stressed work environment
• Strong team player
• Comfortable with high-tech work environment, and constant learning of new tools and innovations
• Flexibility to work all shifts, and willingness to assist the team with overtime when needed
• Proficient in Microsoft Windows and Office Suite

Preferred Qualifications:

• Prior experience in a security operations center, or similar is highly preferred
• Bachelor’s degree in Information Technology, International Affairs/Relations/Business, Emergency Management, Political Science, Criminal Justice or related discipline
• Experience with security systems, including alarm monitoring, electronic access control, and CCTV
• Supervisory experience, ideally in a security role

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.