At Amazon, we strive to be the earth's best employer. To get there, we need exceptionally talented, bright, and driven people. The Protective Services (PS) Business Assurance Center (BAC) provides accurate, actionable information to the right people at the right time to support a safe, secure work environment. The BAC is the first point of contact for all safety and security concerns, the coordination lead for incident triage and response, and the knowledge manager for related data. The team delivers three core service lines: alarm management, incident response, and customer support. If you would like to help the BAC build a best-in-class organization to keep Amazon's people, property, assets, and ideas safe, this is your chance to make history by joining our team.
The BAC is looking for talented security managers to lead delivery across all three service lines during their shift. A successful candidate will have a strong track record of managing operational security programs, vendor contracts and performance, and driving positive service relationships among a diverse group of stakeholders, partners, and customers. Success in this role will require flexibility, bias for action, high judgement, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast paced environment.
This role will require the selected candidate to ensure global Supervisors' priorities are focused on supporting their Operators, and their success. The Operations Manager will oversee the service delivery of the global teams they lead, thus enabling Supervisors to focus on supporting their people. The Operations Manager will be an escalation point for Supervisors and their direct reports to act on issues or barriers impacting the customer experience. The Operations Manager will be accountable for creating the input, actions, and representation of team performance in standard meeting routines such as metrics calls with Senior Leadership. They will also be a key leader to identify and participate in process improvement activities.
SHIFT
This a shift- based role within a 24x7 operation; this position works Wednesday - Saturday, 1700 - 0300 PT onsite in Seattle, WA. You may be required to work evenings, holidays, weekends, and on call.
EXPORT CONTROL REQUIREMENT
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
A day in the life
As a Corporate GSOC Operations Manager, you will own service delivery across a team responsible for the daily operational work within the BAC. You must be able to provide senior-level direction and tactical response to operational issues encountered by their teams. You will obsess over internal and external customers, triaging and responding to their security needs, and leveraging your verbal and written communication skills.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.